Going Further
Ways to Buy
Made of Titanium
Learning Styles
Steps of Service
100

This is the easiest way to buy your new iPhone, without paying in full, both online and at the Apple Store. 

What is using your Apple Mastercard in your Wallet App? 

100

This way excludes you from a contract, scheduled payments or other ways to finance your device. 

What is Purchase In Full? 

100

In 2019, Apple launched its first offering of this financial device, with Goldman Sachs. 

What is a credit card. 

100

Three Different Styles of Learning are: Visual, Kinesthetic and this Kind...?

What is Auditory? 

100

Using this technique allows you to learn more about a Customer and their needs. 

What is Listening? 

200

iCloud, Apple Music, Apple News+, Apple Arcade are examples of what feature? 


What are Apple Services that you are able to Family Share with up to six people? 

200

In this style, you are provided with a Trade-In Kit, and Email Instructions on how to prepare your smartphone for Trade-In.

What is Apple Trade In, Online?

200

When is the payment due for the Apple Credit Card each month? 

What is The last day of the month. 

200

Running Dialogues and Customer Scenarios, are both part of what kind of weekly featured Session? 

What is Practice Session 

200

Today at Apple, Genius Bar appointments, and Online Personal Setup are examples of what Apple Step of Service? 

What is Extend a Fond Farewell, with an Invitation to Return? 

300

How do you access additional hardware service options and expert technical support (for both hardware and software) from Apple to protect your investment?

What is, Including AppleCare+ Protection Plan as available?

300

What happens following a Business Intro, when you have purchased your device at an Apple Store? 

What is an Email from our Business Team? 

Also acceptable, What is a Phone Call from our Business Team? 

300

The physical card number, the expiration date, and the CVV for your Apple Mastercard are all located where? 

What is the Wallet App? 

Also, acceptable, What is under Card Information.  

300

Different in style, but similar in content, are on Display in this kind of Weekly Session? 

What is a Share Session? 

300

This is something a Customer should never have to initiate at an Apple Store. 

What is Approach? 

400

When you are verified with ID.me, this allows you to save 10% off of your purchase. This also means you are verified as what kind of person? 

What is a military veteran? 

Also acceptable, active military status personnel. 

400

Most iPhones are considered as unlocked devices. What is the exception? 

What is When you purchase with an AT&T Installment Plan?

400

What kind of purchase is not subject to Interest Rate Charges with the Apple Card? 

What are iPhone Payments with Monthly Installments? 

400

What is a Tool that you can use if you are working from home, but work better in a Group Environment? 

What is a Study Buddies Session? 

400

When you Probe as a Step of Service, you uncover these things? 

What are Customer Needs and Passions? 

500

Mobile strategy consulting, app development support, system integration, and network services are all ways Apple supports you in this way? 

What is Apple at Work?  

Also acceptable, What is the Business Team?

500

Another option to finance for up to 18 months, other than the Apple Card, would be this selection? 

What is the Barclaycard Financing? 

500

When purchasing at the Apple Store, when do you receive your 3% CashBack? 

What is Within 24 hours of the Purchase? 

Also Acceptable, What is Daily? 

500

How can you contribute more to your Connection Team while working from home? 

What is, Attending Virtual Downloads as Scheduled

500

What is another way we help customize an experience for a Customer to take home with them today? 

What is Present a personalized solution?