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Our Team
Nevah Eva
Hodge Podge
Important HUB Pages
ANE
100
These two agents are in the final round of March Madness
Who is Caroline & Tracey
100
For the purpose of growing your own revenue, you should NEVAH EVA do this
What is rebook a reservation
100
What is the code for Weekend Special?
What is WKNDRES
100
This is where you go to find answers to common policies
What is KDB
100
This is the underage surcharge at DTW for someone who is $18.
What is $40
200
This Zip recently won a pizza
Who is Loren
200
You should NEVAH EVA add a discount code or coupon unless 2 parts
What is the customer provides it to you or they are traveling on business
200
What is the goal for rental ready?
What is 80%
200
This is the name of the HUB page to go to whenever there is an outage (Phones, ANE, ECARS, etc)
What is the "Contact Center Tech Support Notifications" page? https://hub.ehi.com/groups/76-contact-center-system-program-outages
200
DCA branch number is this
What is 16V7
300
This is our only Zip in Tennessee
Who is Katrisha
300
Nevah Eva transfer because of this reason
What is you do not want to help the customer
300
Verify this on a pre existing driver profile
What is the last four of the drivers license
300
This is the HUB page to go to interact with all members of our SuperTeam
What is the Team MAC HUB page https://hub.ehi.com/groups/team-mac
300
This is the amount per day that branch 5204 charges for Mexico insurance on a FCAR
What is $32 per day
400
These three Zips were in the top 200 in February
Who are Caroline, Katrisha, & Jake
400
Nevah Eva allow non family members to use this.
What is your family discount
400
Name the TM's on ST MAC
Who are Kelly Apollo, Kevin Sheehan, Rushel Fraser, Terry Raper and Candace Humistan.
400
This HUB page has many great resources posted, motivational posts & a great spot to learn more about teammates.
What is the Team Zips HUB page
400
This is the first branch that pops up in ANE when you search for New York
What is 24G1 - West Side Manhattan
500
These two Zips live in Arizona
Who are Candice & Krystle
500
If a customer gets upset, becomes irate you should NEVAH EVA do this
What is yell back Correct policy is to advise customer of disconnect or transfer to ESC.
500
****DAILY DOUBLE**** I was on two teams as an RSR, name at least one of those teams and the TM. *Hint* They were both on ST Colorado
What is Steamboat Springs & Estes Park. Who was Chad Henkleman
500
This "report" is located under the GP76 Escalations page and is where you go to see branch closings.
What is the GP76 Inclement Weather Report https://hub.ehi.com/docs/DOC-44898
500
This branch number is the very first one in ANE
What is 0101