Market Position & Competition in Denmark
Insurance Products & Coverage
Claims & Customer Service
Digital Transformation / Innovation and fun
Risk Management & Emerging Trends
100

If is part of this Nordic parent company, which is a leading financial services provider in the region.

Sampo Group

100

Is extreme sport covered by If’s accident insurance?

Extreme sport is always covered by If’s accident insurance. We always try to provide the best coverage for our customers so they can feel secure when accidents happen.

100

Is dental treatment after an accident covered by If's accident insurance?

Yes, If’s accident insurance covers expenses for dental treatment necessary after an accident.

100

Where do If employees find all relevant information regarding news and claims handling?

On If's intranet.

100

How does If always pay compensation for permanent injury under accident insurance? To the customer’s NemKonto or any account the customer provides?

Compensation for permanent injury is always paid to the customer’s NemKonto, which is linked to their personal CPR number.

200

What market share did If Insurance have in Denmark in 2023

If Insurance had a market share of 5.5% in Denmark in 2023, placing them as the 6th largest insurance company in the market.

200

Which law primarily regulates accident insurance policies in Denmark?

The Insurance Contracts Act (Forsikringsaftaleloven)

200

What is the reporting deadline for an accident insurance claim?

3 years for accident claims

200

How many kilometers does the average If employee walk daily at the office according to fitness apps?

Around 1,5 kilometers.

200

Which department does If collaborate with to reduce the risk of insurance fraud as fraud methods become more sophisticated?  

If collaborates with the Investigation department, which helps daily in detecting claim patterns and identifying potential fraud.

300

What market share will If Insurance have in Denmark after the acquisition of TopDanmark, and what position will If hold in the market?"

Approximately 21%, making If the second-largest insurance company in Denmark

300

What is shown in this X-ray image of a damaged tooth?

A molar with a filling (white) and a cavity on the left side (dark).

300

What is If Insurance's average response time for a claim before the customer receives an initial confirmation?

Our average response time is less than 24 hours, during which the customer receives confirmation and information about the next steps in the process.

300

Which new digital tools has If Insurance Denmark implemented to improve customer experience and reduce wait times?

Several automated robots for back-office tasks (RPA) and automated chat support for our customers.

300

What is the highest insurance sum you can be insured for under If's accident insurance without having to provide additional documentation?

2.5 million DKK. After this amount, we require additional documentation to assess the reasoning behind the high insurance sum.

400

In which Nordic country does If Insurance have the highest premium income as of September 19, 2024?

If Insurance has the highest premium income in Denmark at 28%, followed by Sweden at 27%.

400

Which types of insurance cover loss of income after an accident that prevents the customer from working?

Work insurance and liability insurance, depending on the context of the accident.

400

What percentage of Danes have private accident insurance? (+- 10%)

Around 70% of all people Denmark have private accident insurance.

400

In 30 seconds: Can you name at least 5 Team leaders of the claims departments in Denmark?

Time starts now – 30 seconds.

400

Who assists and advises our claims advisors regarding compensation for our customers when assessing permanent injury?

If’s internal medical consultants and dentists provide expert guidance and support to our claims advisors to ensure accurate and fair assessments of permanent injury compensation for our customers.

500

Which insurance company is the largest in Denmark

Tryg Insurance, which is the largest insurance company in Denmark. : ( 

But we're catching up! We play to win in If

500

What does If's accident insurance cover in addition to compensation for permanent injury?

In addition to compensation for permanent injury, If's accident insurance also covers psychological crisis counseling and treatment expenses.

500

What type of injury triggers immediate compensation under If's accident insurance?

"Strakserstatning" and Bone fractures  

500

Who is more expensive to insure, a shop assistant or a fish seller, and which risk class do they belong to? (Place them in risk class A, B, or C)

A fish seller is more expensive to insure and belongs to risk class B, while a shop assistant belongs to risk class A.

500

What are the possible reasons why insurance premiums in Denmark are expected to rise in the coming years?

Inflation, rising fraud, increased accident claims, and higher costs for medical treatments and rehabilitation.