Show:
Traxs
SIO
Accounting Adminstration
Voice
Projects & Standards
100
These Opportunity fields are critical to accurate pipeline forecasting
What are Closed Date and Probability
100
Efforts are logged here to track efforts not tracked on a tkt
What is the task tracker
100
The Bill To on your CIS must match this
What is the Bill To on the PO
100
A small phone switch inside a company
What is a Private Branch Exchange (PBX)
100
Tool used for trouble shooting and Configuration Item research by location
What is Apate
200
At a minimum, what attachments must be uploaded before setting an Opportunity to WON
What are CIS or BGT CIS, Signed PO and Quote.
200
Work scheduled to take place outside of normal business hours vs. being “paged” via HPSM
What is the difference OT vs. AH
200
This document must contain a signature, when uploaded to TraX, in order to receive a tkt or job number
What is the Purchase Order
200
This is used to log Legacy Avaya or analog phones in/out
What is TTI or “Terminal Translation Initialization”)
200
240 Dual T.O.'s
What is Maximum capacity of an HP standard IDF
300
Lead > Prospect > Account > Opportunity
What are the steps to enter a new Customer in Traxs
300
Weekly sweeps must be logged here
What is The SharePoint and a weekly HPSM tkt
300
These two figures must match to the penny for a job to be considered closed
What is Total Sell and Total Amount Invoiced
300
Function that sends all incoming calls immediately to VM
What is Send-All-Calls or SAC
300
Wall phones, Red emergency phones, Wireless access points
What are devices terminated on the "Special Circuits Patch Panel"
400
Before an Opportunity is WON, you can use this tool to change the customer and or site
What is Move this Opportunity
400
The most commonly mispronounced words on our Tuesday meetings and the offender
What is Data (dater) or America (Ameriker) and the offender is Rick Paradise
400
The person to email to provide PTO balances
Who is Kay Magill
400
The interface to the T1 line that terminates the local loop
What is Channel Service Unit (CSU)
400
On your tracker, for true performance calculations be sure ______ ______ _______ _______.
What is Load is turned ON
500
The GP SITE ID must match in these two locations
What are Account Information tab and Sales Processing tab
500
The first approver for a new HPSM Account Request
Who is The user
500
All Purchase Orders are signed and uploaded here
What is OneSource
500
telecomorders@hp.com
What is the email address for an enduser to order a POTS line or a T1 Circuit
500
A9-A20
What are the conference room/voice ports on 5400 series switches