Show:
Delivery Info
Damaged Bags
DL-Term
Delayed Bags
Just for fun
100

What is the delivery window for JFK and LGA?

8 hours

100

How soon should a damaged bag be reported for a domestic flight?

Within 24 hours


100

What is the function to log into DL-Term?

 LOG/A/employee number/SU  

 Enter Password

100

How long will delayed baggage tracing continue from the time of the passengers' travel?

21 days

100

Where is the Delta Flight Museum located?

Atlanta, Georgia

200

What is the delivery radius for our vendors?


70 miles

200

How soon should a damaged bag be reported for a international flight?

Within 7 days

200

Display a PNR

*RECORDLOCATOR

200

When are HFPU files closed?

Once the passenger has been contacted and advised that the bag is available for pickup.

200

In the Baggage Service Center, what does BFM stand for?

Baggage Floor Manager

300

What do you need to insert before the file reference number to track a bag with BEX?

AHL

300

How long will it take for the customer to receive their new bag?

It will take 7 business days for their new bag to ship and be delivered to the customer.

300

View Lost Bag File

PBTF*(file reference#)

300

Customers who paid a bag fee may be eligible for a rebate in the form of an electronic travel voucher (ECTV) in the event they did not receive their bag within the first ___ hours from reported delay.

12 hours

300
What rideshare company did our skymiles program partner with?

Lyft

400

Name the 3 main websites we use to track a bag for delivery?

Roadie, BEX and Netbags

400

What do we do if the customer is not satisfied with the replacement bag, or the bag is delivered damaged?

Refer the customer to our Vendor - Ricardo of Beverly Hills - for further assistance.

400

View Tracking By Bag Tag

PBTS*(tag number#)

400

DAILY DOUBLE: What delivery service will NOT deliver firearms?

UPS

400

We are proud to be the official airline of Team USA. Where will the Olympics be held this year?

Paris

500

DAILY DOUBLE: What procedures should we use when a customer's baggage is lost by the delivery company?


  1. Document the file "bag lost by the delivery company."
  2. Investigate the situation by contacting the delivery vendor and documenting the file.
  3. Send an email to Baggage.ACS@delta.com with the necessary information
  4. Advise the customer to submit their claim via our web form on delta.com/baggage and upload appropriate receipts.
  5. Advise the customer that upon receipt of the claim, they will receive a response within 60 days.
500

When you buy a ticket from or travel on Delta, you enter into this contract with us, and you agree to be bound by its terms.

Contract of Carriage

500

DAILY DOUBLE: See Bags On Hand

PBT*BOH/(City Code)

500

DAILY DOUBLE: How can a passenger request bonus miles if their bag arrives late?

Complete the form at delta.com/bagsontime no later than three days after your flight's arrival. Requests should only be submitted after your flight. Please allow up to two weeks after submitting your request for your bonus miles to appear in your account. 

500

What year did our Augusta CEC open?

1999