Customer Service
Quantity of trial balances.
What is four times?
Ensuring accuracy of teller drawer.
What is Balancing?
A report filed for cash transactions over $3K.
What is a Currency Transaction Report?
Grant
What president is on the $50?
The amount paid to use someone else's money for lending.
What is interest?
Working together to achieve a common goal.
What is Team Work?
Maintaining a prompt schedule.
What is Time Management?
The banking regulation that mandates Holds.
What is regulation CC?
President Thomas Jefferson.
What President is on the $2.00 bill?
The amount of FDIC insurance coverage for deposit accounts?
What is $250K?
Type of transaction involving multiple steps.
What is a 'split' transaction?
What is the limit for non vault teller drawers?
What is Ten Thousand?
The banking regulation that regulates Savings account transactions.
What is Regulation DD?
$500 in 50s
What is the amount of bait money in a teller drawer?
The process of splitting funds below the reporting amount into less detectable transaction amounts.
What is Smurfing?
Enduring a customer interaction with polite composure.
What is patience?
Action on an deposit resulting in limited funds availabilty.
What is a Hold?
The banking regulation that regulates debit card over draft.
What is Regulation E (Opt. In/Out.)?
Taking advantage of an older person in a fraudulent manner concerning banking activities.
What is Elder Abuse?
A report that may be filed in the event a customer displays unusual behavior or account transactions.
What is a SAR?
Prompt, attentive, accurate service with a friendly attitude.
What is Great customer service?
Permanently recording transactions on accounts.
What is processing Proof?
The banking regulation requiring the establishment of anti-money laundering programs.
What is the US Patriot Act?
Cashier's Checks, Personal Checks, Bank Checks
What are Monetary Instruments?
Banking Act requiring the establishment to maintain records of cash purchases of negotiable instruments and file CTRs to prevent money laundering, fraud, and terrorism.
What is the Bank Secrecy Act?