Customer Service
Allowable times before answering.
What is two phone rings?
Ensuring accuracy of teller drawer.
What is Balancing?
A report filed for cash transactions over $3K.
What is a Currency Transaction Report?
President on the $5 and Penny.
Who is Abraham Lincoln?
Monetary exchange for the privilege of using one's money to fund another's loan.
What is interest?
The final salutation.
What is 'Thank you'?
Maintaining a prompt schedule.
What is Time Management?
The banking regulation that mandates Holds.
What is regulation CC?
President Thomas Jefferson.
What President is on the $2.00 bill?
The amount of FDIC insurance coverage per deposit customer.
What is $250K?
Type of transaction involving multiple steps.
What is a 'split' transaction?
What is the limit for non-vault teller drawers?
What is $10K?
The banking regulation that regulates Savings account transactions.
What is Regulation D?
$2500 in $50.00 bills
What is the amount of bait money in the vault?
The process of splitting funds below the reporting amount into less detectable transaction amounts.
What is Smurfing?
Enduring a customer interaction with polite composure.
What is patience?
Action on an deposit resulting in limited funds availabilty.
What is a Hold?
The banking regulation that prevents debit card over draft privileges.
What is Regulation E (Opt. In/Out.)?
A report that may be filed in the event a customer displays unusual behavior or account transactions.
What is a Suspicious Activity Report (SAR)?
Banking Act requiring the establishment of anti-money laundering programs
What is the Patriot Act?
Prompt, attentive, accurate service with a friendly attitude.
What is Great customer service?
Permanently recording transactions on accounts.
What is processing Proof?
The banking regulation that requires disclosures on accounts.
What is regulation Z?
Cashier's Checks, Personal Checks, Bank Checks, Money orders.
What are Monetary Negotiable Instruments?
Banking Act requiring the establishment to maintain records of cash purchases of negotiable instruments and file CTRs.
What is the Bank Secrecy Act?