Fox Valley Tech Bros
Either of these companies provide the club's audio & video entertainment.
What are Rockbot and ClubCom?
These are expected in every ticket.
What are photos?
This is the deadline for coding your credit card transactions for a particular month.
What is the 10th of the following month?
Your club is scheduled to have 5 Cintas visits this month. The 5th visit will cause you to go over your monthly budget. Who should you contact regarding this issue?
Who are Erin and Kirsten?
This is COO Cory's favorite restaurant.
What is Chipotle?
What should you do when anything goes wrong on a computer, phone, or any other piece of club technology?
What is don't panic and call IT?
If a tanning bulb needs to be replaced due to it being burnt out, it should NOT go in the portal.
What is true?
Effective June 1st, items purchased from these two vendors no longer count towards your controllables.
What is Spectrum Marketing and Northeast Color?
Due to supply chain issues, a lot of beverages that your club typically purchases are continuously out of stock. You don't want to get penalized on your QSC for this issue. Reaching out to this/these person(s) will help prevent any deductions.
Who is the ops team?
This was Black Duck's FIRST club, opened back in 2007.
What is Appleton West?
They are responsible for all technical support relating to the DataTrak Software.
Who are ABC?
This is the final step for a repair ticket.
What is close out the ticket?
There are three types of insurance memberships where the member does not have membership dues. Name two of them.
What are ASHLink (Silver & Fit or Active & Fit), Renew Active/Optum, or Silver Sneakers?
A member checks in with an unverified insurance alert. Both you and your regional are unsure of how to FIX the member's account. Who should you contact for the next steps?
Who is Kirsten?
This fast food restaurant has a location right outside of Black Duck's home office.
What is McDonalds?
This device connects to the cable modem at all clubs and is responsible for most network security operations.
What is the SonicWall?
This is the process that should be followed if the landlord needs to be contacted.
What is open a ticket, send an email, make a call, and follow up after 48 hours?
You do not include sales tax for these items on your controllable tracker.
What are items purchased to sell to members (beverages, BDA retail items, & tanning items)?
You placed an order from EcoLab, but an invoice was never sent to you. You need to look at the invoice to get the total for your controllable tracker. Who should you contact to get this invoice?
Black Duck's first acquisition involved the acquisition of two clubs. Name one of them.
What are Addison and Naperville?
This is the software that IT uses to troubleshoot manager PCs.
What is TeamViewer?
This is the approval limit for a club to proceed with a repair on their own.
What is $500 or less?
A member brings in their insurance card and says that they have a fitness benefit. You take a look at their insurance and don't recognize the program. This is the first step you should take BEFORE reaching out to the office.
What is attempt to verify the member on all three main programs? (Silver Sneakers, Renew Active, and ASHLink)
You are helping out at another club, and you accidentally lose your wallet. It contained your club's credit card. In addition to notifying your regional, you should immediately reach out to this person.
Who is Dominic?
Ericka, the senior operations manager, and Kirsten, the financial analyst, both have dogs with this same name.
What is Cooper?