Customer Service & Travel Trends
This phrase means exceeding guest expectations.
What is going above and beyond?
The front desk process when a guest arrives.
What is check-in?
The term for a morning meal included in a stay.
What is a continental breakfast?
The Disney phrase instead of “employees.
What is Cast Members?
This global ranking recognizes top hotels.
What is the Forbes Travel Guide?
This Speaker Spoke about Enterprise
Who is Jennifer Santiago
The 2023 movie that had a pink takeover in theaters and social media.
What is Barbie?
The best way to handle a guest complaint.
What is listening, apologizing, solving, and following up?
The department responsible for cleaning rooms.
What is housekeeping?
The role of a sommelier.
What is a wine expert?
The term for managing wait times at attractions.
What is queue management?
The hospitality standard known for its "5-diamond" rating.
What is the AAA Five-Diamond Rating?
This Person works for Adara Analytics
Who is Boonie Borkin?
The artist who broke concert records with the "Eras Tour
Who is Taylor Swift?
The social media platform Gen Z uses most for travel inspiration.
What is TikTok?
The main role of a concierge.
What is assisting guests with recommendations and reservations?
The French phrase for “everything in its place” in kitchens.
What is mise en place?
The process of designing a guest experience
What is guest experience design?
The meaning of “white-glove service.”
What is meticulous, high-end service?
This person had his own band, podcast and a had his own printing line
Who is Victor Nichols
This Boxer had 59 Fights, 50 wins, 40 knock Outs and 9 Loses
Who is Mike Tyson?
The type of accommodation Gen Z prefers over traditional hotels.
What is Airbnb?
The system hotels use to track reservations.
What is a Property Management System (PMS)?
The difference between buffet and à la carte.
What is self-serve vs. made-to-order?
The first theme park ever created in America
Santa Claus Land (later Holiday World)
The luxury hotel brand famous for its butlers.
What is The St. Regis?
Principal at JVC Catering & Event Consulting
Who is Joseph Cozza?
Bray's Favorite Video Game
What is Fortnite?
The airline known for being budget-friendly and TikTok-famous.
What is Southwest Airlines?
The term for upgrading a guest at no cost.
The term for upgrading a guest at no cost.
The Michelin-starred chef known for "Hell’s Kitchen."
Who is Gordon Ramsay?
The hospitality concept behind “The Magic of Disney.”
What is creating happiness through storytelling and service?
The Forbes Travel Guide secret shoppers focus on this
What is attention to detail and personalized service?
Atlantic City
What is Labs Field Trip?
Ken Jennings
Who is the Host of Jeopardy?