Learning Paths
Applying learning through experience and practice
What is 70% on the job training
A global template for a specific role's job description
What is a job profile
The guidelines that a combination of two different types of skill checks that ensure an employee has the skills for a given level must be used
What is skill confirmation guidelines
The guidelines for using global Certification branding, videos and content when talking to stakeholders
What is Communication Guidelines
Pyramid, 70/20/10 learning path and final assessment
What is The 3 elements all certificaiton programs must include
A set of guided learning activities in a logical order that an employee will follow to learn and master all the skills for a particular level
What is a learning path
The template that provides an overview of the service job from start to finish
What is the Service Workflow
The verification of skills of an employee to a specific level for a role vs a general skill overview and rating of employees
What is the difference between skill confirmation and a skill matrix
The document that provides a list of all the global templates and guidelines
What is Certifcation Checklist for Divisions
The document that provides the certificaiton global framework
What is the governance charter