Greetings
Good ___ how are you?
Morning, day, evening, night
Knock and introduce yourself
Open
Name 3 objects in the room
No one is in the room
Hay algo más que usted necesite?/ que le pueda ayudar?/ que pueda hacer por usted
Is there anything else I can do for you/
/ I can assist you with? / you need
Good day sir/ma'am, how ___ I help you?
May
Offer your service
Open question
Name 3 objects in your cart
The guest is in the shower
Maneras de asertar (si, claro, por supuesto)
Certainly, for sure, of course, definitely
Hi, how's ___ going?
It
Make small talk
Name 3 amenities in the hotel
The guest says to come in while they hold the door.
Ha visitado antes Playa del Carmen?
Have you visited Playa before?
How have you ____?
Been
Finish the service, ask if they need anything else
Name 3 toiletries
The guest has been waiting too long and is upset.
Disculpas
Sorry /I apologize/ sorry to bother, disturb you
Talk about a restaurant in the hotel.
Open
Say goodbye and finish your service.
Name 5 verbs you use in your service
Seen
You forgot something and the guest is a little understanding.
Frases Mágicas
I don't know, but I will find out for you.
Let me get back to you.