Know your Program
CHISS is...
A health program run by the Prince George’s County Health Department.
What is the first step to enroll a client into the CHISS program?
Ask if they are 18+ and live in Prince Georges County.
If out in the field, what is the protocol for standard safety?
Always stay in pairs or more.
The first call to a client is call what?
A follow up call.
What are the three main resources asked for by the clients?
Housing, Food & Transportation.
Who can benefit from the CHISS Program?
Clients that 18+ and live in Prince George County.
What is the second step to enroll a client into the CHISS program?
Go over the consent form with the client.
If there is an altercation in the field with a disorderly client, what should you do?
Try to deescalate the situation and get to safety before contacting your supervisor and authorities if necessary.
How many times do you have to contact a client before they are crossed out on your call sheet?
Until the client says they no longer require your service.
What tool can be used to find resources?
What are the risks of joining the CHISS program?
You may be asked a few uncomfortable questions.
What is the third step to enroll a client into the CHISS program?
Fill out the Microsoft form with the client and complete the SDOH.
When attending an outreach event, what should the CHW's do when establishing a safety plan?
Come up with a code word for emergencies.
When dealing with an upset and rude client, what do you do?
Stay calm and try to deescalate the situation.
There currently aren't any resources open at the moment, but I will continue my search.
What do clients have to do before they can join the CHISS program?
Agree to the consent form and participate in a screening.
If the client has an emergency situation, how long does the CHW have to locate and provide a resource?
48 hours
When working at a site, a CHW should know where all ... are located incase of an emergency.
Exits
When are clients allowed to contact you?
During business hours Monday-Friday.
Besides Google, where can you find resources for your clients?
The community resources list located in SharePoint.
What are the answers to the screening used for?
To understand what resource is high demand in a particular zip code.
What 6 items do CHW's have to fill out on the consent form?
Client name, age, phone number, language spoken, location, CHW name and signature.
Incase of an emergency and a CHW has to leave their site, who do they need to contact?
Their Project Manager and Coordinator.
what is the minimum amount of times per week that you should contact a client?
What must you do before giving a client a resource?
Make sure the resource is still providing service and is available to your client.