CHALLENGING BEHAVIORS
MANAGING A CLASSROOM 101
Difficult Conversation
Emotional Intelligence
Potpourri
100

Personality, Traits, and Attributes that negatively affect the classroom setting.

What is Challenging Behavior?

100

The subject regarding how to administrate the classroom, also the name of this teach back module.

What is Classroom Management?

100

Each training will have a new set of challenges to face and overcome. This can lead to personal and professional challenges that need to be addressed.

What is a Difficult Conversation?

100

The ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth.

What is Emotional Intelligence?

100

A Training Program established to help Trainers effectively develop, prepare, and present a proper Training to adult students in Concentrix.

What is Evolve Training?

200

Someone who is late, and doesn't respect deadlines or set schedules, would be considered under this description we mentioned.

What is Time Keeping?

200

Punctuality, Classroom Setup, and Logistics would all be considered under this category.

What is Preparation?

200

One way to handle this type of conversation is to try to see the situation from another perspective. Empathy to see where they are coming from.

What is Change Your Mindset?


200

Know one's emotions, strengths, weaknesses, drives, values, and goals, and recognize their impact on others while using gut feelings to guide decisions.

What is Self Awareness?

200

This wonderful instructor comes from Italy, lives in Spain, but resides in all of our hearts.

Who is Marianna Carafa?

300

Of the behaviors we discussed, this individual is too busy gossiping with others, rather than engaging the topic at hand. We would describe this as:

What is Side Conversations?

300

An Icebreaker would be one ideal way to start off the training.

What is an Introduction?

300

You want to be able to have a conversation, don't have it feel scripted but you can prepare and also have it sound organic and natural.

What is Plan, Don't Script?

300

Manage or redirect one's disruptive emotions and impulses and adapt to changing circumstances.

What is Self Regulation?

300

This amazing Instructor who is soon moving to Berlin, better be ready to join us all in a dinner/social outing with the whole team once she arrives and settles in!

Who is Valeriya Gusarova?

400

This individual is coming off as a "Know-It-All," unfortunately they don't know what their behavior is causing in the classroom.

What is Over Participating?

400

Understanding the motives and objectives of the students, as well as making it practical and how it all applies to their goals.

What are Adult Learning Principles?

400

Display Active Listening skills, as well as patience and being calm, for it will help set their tone as well.

What is Slow Down and Listen?

400

Manage others' emotions to move people in the desired direction.

What is Social Skills?

400

This is the department within Concentrix we are all a part of, and has been an absolute pleasure to be a part of.

What is the Training Department?

500

This person is not actively interacting and demonstrating interest in the topic at hand, so we would consider them the following.

What is Lack of Participation?

500

Visual, Auditory, and Kinesthetic are different examples of this.

What are Learning Styles?

500

It is easier to handle difficult conversations in private, so then no one feels like they are being called out in front of others and feel respected.

What is Discuss Privately?

500

Recognize, Understand, and Consider other people's feelings, especially when making decisions.


What is Empathy?

500

The Individual who just successfully passed their Teach Back assessment with the best score ever and is considered the best of the best ever!

Who is Eduardo Cestaro?