Basics
Put these in the correct order based on when they were released:
a. EVDO, xRTT, LTE, UWB
b. xRTT, LTE, EVDO, UWB
c. xRTT, EVDO, LTE, UWB
d. EVDO, LTE, xRTT, UWB
c. xRTT, EVDO, LTE, UWB
If a customer's bill cycle is the 8th, then when does the bill cycle begin?
9Th
Which of the following are MBB devices?
a. 4G LTE router
b. JetPack/MiFi
c. Smartphone MHS
d. All of the above
d. All of the above
What does LTE stand for?
Long Term Evolution
In MARS, which record type would you select to look at HD Voice call records?
VoLTE CDR
(KB 93883 )
TRUE OR FALSE
Compass Tool will always give us 3 BEST solutions to help us save our customers.
FALSE
Up to 3 Best Solution. Not Always.
TRUE OR FALSE
Proration is a partial charge for the days that they used the service which is billed to a customer's account whenever they make changes that is effective on their next billing cycle.
FALSE
Proration is a partial charge for the days that they used the service which is billed to a customer's account whenever they make changes in the middle of their billing cycle.
In MARS, what does a Msg Type 09 mean?
SMS Cellular message
(KB 22489)
Which of the following falls in the education piece of ANDE?
a. Calls are not being answered because there is no ring tone; device is set to Do Not Disturb mode.
b. Line is suspended, therefore calls and data are not working.
c. A local cell phone tower is not working as intended.
d. An application downloaded from the Play Store keeps crashing.
a. Calls are not being answered because there is no ring tone; device is set to Do Not Disturb mode.
According to the KB article "Verify 4G SIMOTA Provisioning - MTAS", what information does not need to be verified in MTAS when verifying 4G SIMOTA provisioning?
a. ICCID
b. MSISDN
c. IMSIVerizon/IMSIVodafone
d. cardProfile
d. cardProfile
(KB 36006)
Which of these is a One Talk user feature?
a. Pre-Alerting Announcement
b. Calling Line ID Delivery
c. Custom Ringback
d. Music On Hold
a. Pre-Alerting Announcement
A customer just received their bill and noticed that their plan was not changed as requested. This resulted in data overage charges. What OCC reason code should be used?
98
What does it mean if a post in the Device forums have an icon of a green circle with a white checkmark?
The post has been answered.
(Device Forums )
TRUE OR FALSE
HSS is the network elements responsible for provisioning on the 4G network, as well as validating a user to access the network.
TRUE
A customer calls in and states that their calls are not getting routed to the correct employees - instead of everyone's device ringing, only one rings at a time. What One Talk feature would you check in the portal, to determine if they are configured correctly?
Hunt Group.
If caller is unable to complete verification you should ?
Treat the caller as an end user and assist according to role and ECPD.
What is the credit limit for an SPC onsite manager level?
a. $30
b. $300
c. $500
d. $1,000
c. $500
Which of the following does not affect customer data?
a. Clearing app cache
b. Factory reset
c. Clearing app data
d. Removing/reinstalling the application
a. Clearing app cache
When troubleshooting a WiFi calling issue you discover that the customer is not provisioned in the WIS. What is a possible reason for this?
a. The customer has a suspended line in ACSS.
b. The customer has never turned on WiFi calling before and has not setup their e911 address on their device yet.
c. The customer has a static IP feature but is configured to the VZWINTERNET class 3 APN
b. The customer has never turned on WiFi calling before and has not setup their e911 address on their device yet.
David takes a drive to Acord Mountain Road in Slab Fork, WV and finds his phone dropping calls regularly. What is the most likely reason?
a. David's Beyond Unlimited plan is not provisioned to pick up signal in West Virginia, and therefore he will not be able to make calls there.
b. There is only extended coverage in this area due to it being rural, and David's device is not picking up the extended network.
c. The area is mountainous and there is no coverage in the valleys.
d. David has wifi calling enabled, and therefore will only be able to make calls when he's on wifi.
c. The area is mountainous and there is no coverage in the valleys.
The following is a warranty/exchange disclaimer that must be disclosed to a customer (when applicable): The remaining unused term of the original manufacturer equipment warranty or a total of _______ calendar days, whichever is greater, will transfer to the exchanged unit.
a. 15
b. 30
c. 60
d. 90
d. 90
(OST 203046 )
How much is the pay as you go rate for talk per minute in the Philippines for an iPhone X?
a. $1.79
b. $2.99
c. $1.49
d. $2.49
a. $1.79
What is the screen resolution of the iPhone 11 Pro Max?
2688 by 1242 pixel, 458 ppi
For MARS 4G Data Records (TDR), what does the APN "vzwapp" indicate data is being used for?
a. VZW data services such as MMs
b. General internet connections
c. Administrative functions and SIMOTA
d. Connection to IMS services. Required for SMS over LTE/eHRPD
a. VZW data services such as MMs
( KB 36031 )
For a user of an Android device, which four network elements need to be selected when verifying HD Voice in MTAS?
a. MS Core Elements, MOTV_LWM2M, MOTV_OMADM, SPC
b. HSS, PresenceSrv, TASPI, WIS
c. TASPI, HSS, RTR, Switch
d. AAAServer, SIMOTA_LRA, HSS, TASPI
b. HSS, PresenceSrv, TASPI, WIS
( KB 91556 )