What Time is It? (Playvox)
The Intercom "Active" and "Away" statuses are updated automatically by this integration.
What is the Playvox Integration or "a.Shift" option?
This conversation tag is used to identify a poor Virtual Assistant answer.
What is "BAD BOT"?
This Key Performance Indicator (KPI) was adopted officially in 2025 at 65%
What is First Contact Resolution (FCR)?
Not all cows are black and white. Betsy is what color?
The Risk Team is also known as this team to our customers.
What is the Special Migrations Team?
PTO requests can be scheduled this many days in advance.
What is 90 days?
Customers can connect with Support by clicking on this.
What is the Question Mark?
This page has individual CCS Weekly and Monthly KPIs published.
What is the CODA Homepage for CCS?
In 2023, Appfolio first started using this software.
What is Intercom?
This channel is a great resource to check on possible go-live dates before confirming with a client.
What is the #onboarding_care_risk channel?
You can view your Adherence percentage in detail here.
What is under Name > My Work Summary?
Non-live conversations should be taken manually during this shift type.
What is a a.Dedicated Phone Line shift?
This metric measures if a conversation is closed within 60 minutes for chat or 6 replies for non-live.
What is First Contact Resolution or FCR?
Daily Double: Appfolio has office hubs in these four cities.
What is Santa Barbara, San Diego, Dallas and Columbus (Live Easy)?
This company uses APM exclusively with all of their franchisees.
Who is Real Property Management or RPM?
This group of Appfolians continue to beta test new Playvox features.
Who are the Playvox Pioneers?
You may leave a live-channel-shift for another live-channel-shift up to this many minutes early.
What is 5?
This 2025 Client Services Key Result asks for all Appfolian to complete four what by end of year?
What are 4 AppFolio-delivered learning experiences?
This company was acquired in 2024 to boost Appfolio's FolioSpace product.
Who is LiveEasy?
A client requesting to cancel that has more than 200 residential units should be routed to this Appfolian.
Who is Drew Wilson?
This tool is used when you notice a scheduling conflict.
What is the Submit Scheduling Issue Workflow?
This Intercom integration is used when a client asks to reschedule a call on a Request a Call case.
What is the Calendly-Intercom integration?
This document helps you communicate your professional achievements and demonstrate competencies in your role.
What is the Grow Portfolio?
The founders used this type of vehicle to get around Santa Barbara.
What is a VW Bus?
Some clients will pay more than $289 even if they have 0 active units.
What is referred to as Down Play Contract Rights?