10-Step Consultation
This is the first step in a client consultation
What is Review the intake form?
What are the three levels of decontamination?
What is cleaning, disinfection, sterilization?
What should you always do before beginning any service?
What is wash or sanitize your hands?
True or False: You can reuse disinfectant solution from the previous day.
What is False? Disinfectants must be changed daily or when contaminated.
This skill involves fully focusing on the client while they speak.
What is active listening?
In this step, you ask about the client’s lifestyle, job, and styling habits.
What is Step 5: Review the client’s lifestyle?
hese are single-use tools that must be thrown away after each use.
What are disposables (ex. wooden sticks, cotton rounds)?
What should be worn during chemical services to protect the skin?
What are gloves?
Should a metal cuticle pusher be disinfected or disposed of?
What is disinfected?
What is one thing you should never do while a client is speaking?
What is Interrupt or talk over them?
This step is when you physically demonstrate the intended changes.
What is Step 6: Show and Tell?
What type of disinfectant must be used in a salon setting?
What is an EPA-registered disinfectant?
A client slips on a wet floor. What rule was likely ignored?
What is clean all spills immediately?
Are porous tools like buffer blocks disinfected or disposed of?
What is disposed of?
What type of questions encourage clients to open up and share more information?
What is a Open-ended questions (ex.“Tell me about your hair routine.”)
This step involves suggesting services, products, and adjustments.
What is Step 7: Make Recommendations?
True or False: You can disinfect a porous nail file.
What is False?
What action should you take if a client has an open wound on their scalp?
What is Do not perform the service and refer them to a physician?
If blood contamination occurs during a service, how should the tool be handled?
What is cleaned and then disinfected with an EPA disinfectant?
How can you maintain professionalism when a client is frustrated or upset?
What is Remain calm, speak respectfully, and focus on solutions
This final step ensures client agreement before starting the service.
What is Step 10: Repeat?
This is the most effective method of killing all microbial life, including spores.
What is sterilization (e.g., autoclave use)?
This type of safety data must be available for all chemicals in the salon
What is a Safety Data Sheet (SDS)?
Used cotton pads should be...?
What is disposed of?
What is the benefit of repeating a client’s request back to them during the consultation?
What is to confirm understanding and avoid miscommunication.