First Impressions
Made them feel.
What does it take to provide great hospitality?
What is attention to detail and effort.
Amount of time that is considered late or early for your scheduled shift?
What is 7 minutes.
What is the leading cause of injury for our residents?
Who is a fall.
Name 5 things that are considered 1st impression items when first entering the community?
What is trash, smell, dust, no warm greeting, and loud noises.
This phrase is better than saying "I don't know".
What is "Let me find out for you".
What is considered a state reportable?
What is an elopement, fracture, staples, stitches, resident to resident physical altercation, abuse...
How many call offs in a 30-day period is considered excessive?
What is 2.
What is the most common injury for caregivers in senior living?
What is a back injury.
What is a first impression and why is it important?
What is an event when a person encounters a person or place and forms a mental judgement. It's important because it can determine if someone wants to move-in, work or return to our community.
The emotional response a resident or family member feels when they feel valued and cared for.
What is Hospitality?
At a minimum to protect from spoilage and contamination, the assisted living community must ensure that hot foods leave the kitchen (pot, steam table, etc.) for serving at or above how many degrees Fahrenheit?
What is 140 degrees F?
How many hours of PTO can you buy out each year?
What is 40 hours.
What forms of PPE are required when assisting a resident with care?
What are gloves.
How quickly do people form a first impression?
What is 7 seconds
This word describes anticipating what a resident or family member might need before they ask.
What is Proactive.
What are all employees.
What do you need to have completed to receive your annual holiday cash bonus?
What is all relias trainings completed.
Name 3 things you can do to keep yourself safe when transferring a resident?
What is proper body mechanics, ask for help, use a gait belt.
What is body language
This should never be done in front of a resident or family member even during downtime.
What is complaining, gossiping or using a phone.
How long must resident records be kept?
What is 7 years.
What is a name badge.
If you hurt yourself while on the job, what is the first thing you should do?
What is communicate immediately to my supervisor or HR.