I CARE
True or False? In addition to the I CARE Core Values, there are five Core Characteristics.
What is false? (There are six Core Characteristics: Trustworthy, Quality, Accessible, Agile, Innovative, and Integrated.)
The people responsible for delivery of exceptional customer experience (in the VA).
Who are all VA employees?
True or False? VA has created a Welcome Kit to help guide Veterans to be benefits and services available to them.
What is true? The VA Welcome Kit is available at www.va.gov/welcome-kit/.
True or False? VA employees put I CARE values into action through WE CARE behaviors...
What is True?
Fill in the blank. The five Core Values define "who __ are," our culture and how we care for Veterans, their families and other beneficiaries.
What is "who we are"?
This CX Principle is a word about actively listening to Veterans to understand and appropriately respond to their needs. A synonym to the word itself is productiveness.
What is Effectiveness?
True or False? The name of the official VA blog is Hero Highlights.
What is false? VAntage Point is the official VA blog https://blogs.va.gov/VAntage/.
Unlike in I CARE, the "C" in WE CARE stands for... (Can be found in Who's Who & What's What)
What is Connect? Connect means having a pleasant interaction and learning a bit about who the Veteran is.
The acronym for "I CARE". (Can be found in page 56 of Who's Who & What's What)
What is Integrity, Commitment, Advocacy, Respect, Excellence?
The CX Principle is a word about building empathy and making a personal, human connection with each and every Veteran that we interact with. A synonym to the word itself is feelings.
What is Emotion?
This program allows Veterans to sign up and manage their own health care such as refill prescriptions, mail their VA health care team, download a copy of their medical records, and more.
What is My HealtheVet? Available at https://www.myhealth.va.gov/mhv-portal-web/web/myhealthevet/home
Fill in the blank. The first action in WE CARE is welcoming the Veteran and his/her family warmly with direct ___ _______ and a smile.
What is eye contact?
Fill in the blank. I CARE's development and adoption year was in 20XX.
What is 2010?
The Core Value focuses on identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries
What is Advocacy?
Fill in the blank. My organization has a purchase card, so we can order I CARE pins at the Veterans Canteen _______. Their email is VCSICare@va.gov.
What is the Veterans Canteen Service?
Fill in the blank. There are ____ ways to demonstrate that you are actively listening to a Veteran's needs and preferences.
What is five?
Fill in the blank. "The way we treat _________ today is the reason they'll choose VA tomorrow."
What is Veterans?
This Core Characteristic relates to the VA linking care and services across the Department; other federal, state, and local agencies; partners; and Veteran Services Organizations to provide useful and understandable programs to Veterans and other beneficiaries.
What is Integrated?
True or False? The Secretary's Honor Award for I CARE recognizes exemplary employees who have demonstrated one of the I CARE Core Values.
What is False? The Secretary's Honor Award for I CARE recognizes exemplary employees who have demonstrated sustained performance or a specific act of noteworthy nature relative to ALL of the I CARE values. More information can be found on the VEO Share point site under "I CARE." https://dvagov.sharepoint.com/sites/VACOVEO
WE CARE behaviors are connected to our VA Mission and Vision. The VA Mission is...
What is "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans?