Super User Basics
This term refers to a key role in organizations that use Epic EHR, characterized by deep knowledge and expertise in the system.
What is an Epic Super User?
Super Users assist in training new staff on how to use Epic EHR. This is often delivered through these types of sessions.
What are training sessions or workshops?
Super Users work on refining workflows and processes to improve efficiency within Epic. This practice is known as:
What is Workflow Optimization?
When users encounter issues with Epic, Super Users help diagnose and address these problems. This role is known as:
What is troubleshooting?
Epic Super Users typically focus on these types of Epic modules to provide specialized support and training.
What are clinical, scheduling, or billing modules?
This type of support involves helping users understand how to perform specific tasks or navigate Epic’s features.
What is one-on-one support or assistance?
Super Users often collaborate with IT departments to implement this type of system improvement, which might involve new features or functionality.
What are system updates or enhancements?
Super Users often use this process to identify and resolve recurring issues with the Epic system, which may involve looking at patterns or root causes.
What is root cause analysis?
Super Users help manage and implement changes within Epic, such as upgrades and new features. This process is known as:
What is Change Management?
Super Users provide ongoing assistance and troubleshooting for Epic issues. This is commonly done through these types of communications.
What are help desks or support tickets?
This feature in Epic allows Super Users to track and analyze system performance and user activity to make informed improvements.
What are reporting and analytics tools?
Super Users must sometimes work with this department to resolve more complex system issues that require technical intervention.
What is the IT department or Epic support team?