DEVICE
In MARS, which record type would you select to look at HD Voice call records?
VoLTE CDR
Where in the BAA tool can you see a customer's discount status and speak to their current savings?
Overview Tab
What is the credit limit for an SPC onsite agent level?
$30
David is planning a trip to find the Loch Ness Monster. He is staying at Mullardoch House, in Beauly, UK. Will his Verizon Google Pixel 4 XL work while he is staying on site?
a. Yes, but not data.
b. Yes, voice, text and data will work.
c. Data will work but may drop out.
d. No.
d. No.
Which of the following WFM Web email statuses indicates an email has already been worked and finished?
a. CANCELED
b. AUTOASSGN
c. READY
d. OPEN
a. CANCELED
(OST 206632 )
Which of the following does not affect customer data?
Clearing app cache
An end user calls in to change a plan. ATM states that they are unable to do it. ECPD hot remarks states end users can complete all transactions. What do you do?
Complete the change
For the Business Unlimited plan, which of these is correct?
a. HD-quality (720p) video streaming
b. $35 Smartphone, $30 tablet
c. 10GB 4G LTE hotspot, then speed is throttled
d. 15% off One Talk add on and select
c. 10GB 4G LTE hotspot, then speed is throttled
If you were to call Christmas Island from the US, what are the dialing instructions?
Dial 011 then 61 then international number
Which of the following WFM Web email statuses indicates an email has not been assigned to anyone yet?
a. FUTURE
b. AUTOASSGN
c. PENDING
d. WAIT
b. AUTOASSGN
(OST 206632)
What is the screen resolution of the iPhone 11 Pro Max?
2688 by 1242 pixel, 458 ppi
What does it mean if a post in the forums have an icon of a green circle with a white checkmark?
The post has been answered
A customer just received their bill and noticed that their plan was not changed as requested due to a system error. This resulted in data overage charges. What OCC reason code should be used?
97
OST 204144
If a customer is having difficulty with their device not connecting to the internet, which of these APNs would you focus on in MARS and MTAS?
a. VZWAPP
b. VZWINTERNET
c. VZWADMIN
d. VZWIMS
b. VZWINTERNET
(KB 36031)
Which of the following is not part of the IoT ecosystem?
a. Digital analytics platform
b. Module or device
c. Service delivery platform
d. Applications and systems integration
a. Digital analytics platform
( OST 203738 )
Which of the following permissions does not need to be granted in order to use MVD Remote View on Android devices?
a. Phone
b. Camera
c. Location
d. Storage
b. Camera
If a POC suspends a line via My Business, which of the following is correct?
a. 90 days maximum per instance, 180 total days in any 12-month period. Suspended with billing.
b. 90 days maximum per instance, 180 total days in any 12-month period. Suspended without billing.
c. 90 days without billing in any 12- month period. Suspended with billing.
d. 90 days without billing in any 12- month period. Suspended without billing.
a. 90 days maximum per instance, 180 total days in any 12-month period. Suspended with billing.
For a consumer or ELEU account, which of the following information can be provided to the customer without verification?
Total account balance and minimum due.
According to the KB article "Verify 4G SIMOTA Provisioning - MTAS", what information does not need to be verified in MTAS when verifying 4G SIMOTA provisioning?
cardProfile
( KB 36006 )
Which of these is not a Push to Talk+ feature?
a. Cross Carrier with AT&T and Sprint
b. Broadcast group up to 600 members
c. Call Me Alerts even when set to Do Not Disturb
d. Network Timer
b. Broadcast group up to 600 members
(OST 203531 )
Where in ECPD would you go to confirm a customers accessory discount?
Order information and equipment offers >> equipment instructions
How many disconnects can be completed for a GEA-supported account without needing to send to the fulfillment team?
1-9
(OST 226223 )
Which of the following can be completed by an end user, provided ECPD Hot Remarks don't say otherwise?
a. Get account balance information
b. Port a number in to Verizon
c. Delete free features
d. Add a block feature on their MDN
c. Delete free features
For a user of an Android device, which four network elements need to be selected when verifying HD Voice in MTAS?
HSS, PresenceSrv, TASPI, WIS
( KB 91556 )
Which of the following products do not exist in the Smart Communities solutions that Verizon offers?
a. Intelligent Energy
b. Intelligent Video
c. Parking Optimization
d. Intersection Safety Analytics
a. Intelligent Energy
(OST 203738)