2025 Successes
This plan engaged over 20,000 Calgarians and was Council-approved in 2025.
What is the Connect Plan?
The two OS 5-year priorities for Our People.
What is creating frontline leader capacity and advancing physical and psychological safety.
Being able to understand and communicate these well with Council and the public will help guide 2027-2030 investment decisions.
What are service levels?
OS 5 year priority for Our Practices is Improve ______ OS Service connections
Canada's first Green Flag award winners
What are Confederation Park and Reader Rock Garden?
This type of trail opened at Inglewood Bird Sanctuary, is highly popular, and therapeutic.
What is a Forest Bathing Trail?
We want to ensure that 95% of required staff complete these 4 trainings.
What is Contractor safety management, Leadership for Safety Excellence Training, Leadership Safety Sponsorship Course, and Required Leadership Safety Activities?
These three things can help tell investment stories at Council for P&OS.
What are CLOS, risk, and Connect Plan?
Continuous risk discussions help to mitigate risk. The risk register is submitted corporately in these quarters of the year.
What are Q1 and Q3?
This park used to be a 40-hectare gravel pit, now transformed into an international award-winning park showcasing one of the largest public artworks in North America and a stormwater treatment facility.
What is Dale Hodges Park?
This customer survey's 2025 results shows that P&OS continues to do extremely well for park-related usage and attitudinal metrics.
What is Pulse on Parks?
90% of these need to be reviewed and revised as needed by Q4.
What are SOPs?
Another term for performance measure; these will be reported through CLOS along with a data explanation to understand changes in service delivery.
What is a Key Performance Indicator?
This type of management has become a top Operational Services focus area in 2026; we aspire for each portfolio to have management plans for them by the end of the year.
What is asset management?
In 2025, this park piloted painting their washroom doors blue and updated accessibility signage.
What is Century Gardens?
82% of staff completed these 2 trainings in 2025, surpassing the 70% target.
What are psychological safety and Indigenous awareness training?
P&OS Goal 1.2 - have 90% of applicable staff participate in frontline leadership training modules are focused on these 4 things.
What are communication, role clarity, psychological safety, and expectations?
This team was formed to ensure cross-collaboration across the city. Going forward it will include Urban Forestry, City Cemeteries, and Golf to be more efficient.
What is Parks & Open Spaces Service Governance?
This asset category was last valued at $2.57 billion in 2021.
What are natural assets?
ASSET_CD = 02F201
What is Heidelberg Playfield Park?
The PAPA program had a 101% spend rate in 2025, servicing 900K+ Calgarians, or this many communities.
What is 119 communities?
OS Workplace Violence Prevention and Anti-Harassment Plan replaces this program acronym, or popular dessert.
What is PIES = Public Interactions and Employee Safety program?
These three customer values, abbreviated as ETQ, are focused on service delivery and will be used going forward to show how services are performing to Council and Calgarians.
What is Experience, Time and Quality?
A high risk on the risk register/risk heat map that we will plan mitigations for through strategic planning today.
What is Availability of Potable/Non-Potable Water for Park Asset Establishment?
Canada's First Dementia Inclusive Park, made in partnership with Parks Foundation Canada and the PAPA program
What is Martin Family Legacy Garden?