Vocabulary
Involves releasing and overcoming anger and frustration so that you can make a more rational and less emotional response
What is relaxation?
Using these in the workplace can often be misinterpreted and misunderstood
What is sarcasm and jokes?
Examples include: Dear Dr. Prilipko, Good Morning, or Hello Members,
What is a greeting line?
Include the financial, space, time, and other investments necessary to employ particular channels of communication
What is resources?
Doing this will gain you a reputation of not being reliable.
What is rescheduling meeting times or places?
Can be pictures or documents
What is an attachment?
Refer to the practical limitations of coordination and resources
What is constraints?
This may cause the reader to feel confused, overwhelmed while reading, and take up a lot of their time.
What is a lengthy email?
Intended to induce a viewer, reader, or listener to perform a specific act, typically taking the form of an instruction or directive
What is call to action?
Means that recipients are more likely to perceive messages with an intended positive emotion as neutral
What is neutrality effect?
An example includes sending it to Jon and not Daenerys
What is sending an email to the wrong person?
This is best advised scanned as a picture then pasted onto the email
The second aspect of asynchronous electronic communications that can lead to anger and frustration which is non-response from emails and other communications
What is cyber silence
This is the final and essential step that must be taken before a document can be considered complete.
What is proofreading?
This is what the author is sending to the reader, also known as the purpose of the email
What is message?