Just 4 Fun
Name an Island that Rene' went to on her recent vacation
Bahamas
This is put in the provider slot when scheduling an urgent appointment at Harriet Lane Clinic.
What is JHDMR Acute A
This application is used as a center of knowledge for scheduling.
What is the SharePoint site?
AHT
What is Average Handle Time?
This club celebrates high performance
What is the 90% club?
How many Peds specialist have been in the department for less than 12months
9=- Kwantaz, Shantal, Candace, Alexis, Amisa, Davidia, Bianca, Ciera and Danielle
These are the providers that CAP patients see
Who are Drs. Jansson, Ratner and Sibinga
This application is used to make and receive calls
What is Avaya?
ASA
What is Average Speed of answer?
True or False. The amount of time allowed for Controlled Dead air that is explained is 45secs.
What is false. The explained controlled dead air is 30 seconds
This candy, known for its classic, sweet, and slightly tart flavor, is shaped like small, oval-shaped chocolates with a variety of colors.
What are M&Ms?
Who is the only provider in Endocrinology that sees for obesity?
Who is Stephanie Greene
This application is used to input punches for your timecard.
What is JH Works?
UAR
What is Urgent Appointment Request or Response?
Name 3 HIPAA Identifiers
What is Name, Address, Dob, Insurance ID#
This is the official Maryland flower since 1918
The Black-eyed Susan
This nurse answers the phone at Yard 56
Who is Ms. Terri
Where employees can view their own schedule.
What is Workforce Management?
What is After Call Work?
The callers name should be used a minimum of __ times throughout the call. What sections of the call is it recommended to use the caller's name.
What is 3 times? What is the beginning, the middle and the end of the call.
This is your favorite Pediatric Team Lead
Who is Abdulia and Jeremy?
We initiate this type of transfer to our specialty clinics
What is warm transfer.
Application to check goals, recruiting and hierarchy information.
What is Success Factors?
ACD
What is Active Call Duration?
This is the main structure of a call?
What is the Willingness Statement, Bridge, HIPAA and Closing