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Sweet
Salty
Sour
100

What is the cut off time for Online/Mobile Banking Wire transfer ?

5:00 pm ET

100

Is there a fee to receive a wire transfer if the client is a BofA Rewards Member Client ?

Yes!

$15.00

Wire Transfers and International Fees and Services - Personal Accounts Job Aid

100

How much is the fee if we are wiring a US dollar amount to an international bank? 

$45

Wire Transfers and International Fees and Services - Personal Accounts Job Aid

200
How much is the minimum amount for online and mobile banking wire transfer ?
  • There is a $10 minimum amount for an Online/Mobile Banking wire.


Wire Transfer Job Aid


200

Can a wire be initiated over the phone?

  • Wires are not initiated over the phone. Client can initiate through Online/Mobile Banking and financial center.
  • Digital 1st self-service How To email instructions are available.

Wire Transfer Job Aid

- General FAQ's

200

If the client does not know or is unsure of the type of currency being received, What SWIFT CODE that the client can use ?

use BOFAUS3N. 


Wire Transfer Job Aid

- under incoming wire transfer 

300

The client is no sure if the sender from Mexico will send it as a US dollar or Pesos. What Swift code should i provide to the sender ?

  • SWIFT Code (USD only): BOFAUS3N
300

If client is unable to visit a financial center to verify status of the wire . What system should we use to review the status of it ?

Global Investigations (GIN) 

is made available to authorized personnel only and is used to obtain wire transfer details not available in Compass, including:

  • Wires initiated in a financial center (FC)
  • Incoming wires that have not posted to the client's account
  • Outgoing wires initiated in Online Banking that have been processed by the Wire Transfers service team
300

Can the client cancel an international wire transfer that was submitted online ? if so , what is the timeline that the client can cancel it ?

The option to cancel a transfer within 30 minutes of payment initiation to receive a full refund. 


Amend, Cancel or Trace an Outgoing Wire Transfer

400

What are the options to send a wire transfer ? 

Online/Mobile Banking and Financial Center 

SC- Wire Transfer Job Aid 

-  Outgoing Wires


400

True or False 

Domestic wires can take up to three business days before being credited to the recipient account.

True 

External Transfers in Online and Mobile Banking Job Aid and Procedures 

- Servicing matrix

400

Our Online Banking does not allow to add a further credit comment or additional bank account information for an intermediary bank. 

What should we do ?

To complete this type of transfer, the client must be referred to a financial center. 

External Transfers in Online and Mobile Banking Job Aid and Procedures 

- Servicing Matrix

500

What are special rules apply to Consumer International Remittance Transfer eligible wires, including but not limited to requirements for: ?

  • A pre-payment disclosure of the fees associated with the transfer.
  • A pre-payment disclosure of the exchange rates for FX wires.
  • A receipt that includes the date funds will be available to the recipient and complaint procedures.
  • Error resolution timeframes and processes.
  • The option to cancel a transfer within 30 minutes of payment initiation to receive a full refund.

Amend, Cancel or Trace an Outgoing Wire Transfer- you need to know

500

When did providing Exact Fees become a requirement for international wires?

Exact fees were required by law starting July 21, 2020; however, the CFPB did not take any enforcement actions until Jan. 1, 2021, due to Coronavirus (COVID-19). 

SC- 

Wire Transfer Job Aid

- International wire transfer Faqs


500

True or False

Bank of America does not allow outgoing PUPID wire transfers. ( Pay Upon Proper Identification) 


True 

SC- Wire Transfer Job Aid 

- wire terms and Definition