QAULITY
When a customer requests an "On-Hold" prescription, you must ensure it has not passed this date before filling.
What is the expiration date?
This crucial AHT component, sometimes called ACW, is the time spent completing notes after the caller hangs up.
What is After-Call Work (or Wrap-up time)?
This term refers to the maximum amount a patient will pay for a drug after insurance is applied.
What is Copay?
what button to press when scheduling an order.
what is scheduling?
when pt counicling questions task comes up who do you transfer to?
what is Rph?
This is the proper procedure if a patient indicates their address has changed.
What is updating the patient's address in the computer?
This is the formula that is used to calculate AHT.
What is (Total Talk + Total Hold + Total Wrap) / Total Calls?
This type of specialty drug is known for being in the "alternative" category, which means it is almost identical to a biological product.
What is a Biosimilar?
what is the name of the tab to use when unable to locate a prescription or order?
what is enterprise profile tab?
when a representative calls in to give verbal rx but pt doesn't have an account, who do you transfer to?
what is intake?
For specialty medications, this check is necessary to ensure the patient has not developed new allergies, a critical component of quality care.
what is clinical questions/non clinical questions?
When a caller is placed on hold, this is the first step a psr should take before clicking the hold button.
What is asking/permission, them they will be placed on hold?
This is the process of getting a medication covered by insurance after the first denial.
What is an Appeal?
where to go when checking a price for rx when pt wants to pay out of pocket?
when a Patient continues to use an abusive tone, persists with inappropriate language, and refuses any offered assistance who do you transfer to?
what is resolutions team?
what is required to state before collecting an address while placing an order?
what is We give a choice of how you can receive your medication. We can ship the medication directly to your home or office or you can pick up at your local CVS Pharmacy (excluding Oklahoma) at no extra charge.
if u takin 7 mins of personal time this week how much time do you have left in the week (personal time)
what is 3 mins?
what is The healthcare professional legally authorized to write prescriptions.
What is a prescriber?
where to go to unhold a rx?
what is dispense maintenance screen?
who do you transfer to when there's a billing issue and order has already been shipped?
what is account solutions/billing?
Before scanning the stock bottle for production, you must verify the medication name, strength, dosage form, and this number.
What is the NDC number?
To minimize idle time, you should initiate this action immediately after closing a patient file.
What is changing status to "Available" (or Ready)?
what is the definition of Medicare part d
what is drug coverage that is provided by private health insurance companies for members who are currently enrolled in Medicare
where check if md is authorized to place orders on pt behalf?
what is pt preferences?
when an order is delivered and the package is damaged who would you transfer to?
what is stability rph?