This is how we do it!
Cannot be opened on the ground when leaving Canada for the United States, must be locked and sealed until airborne.
What is a Transborder Bar?
Catering and Commissary, Bonded Stores
If a customer advices you they have purchased a Comfort Fare (no longer identified on PIL/OSL) you may offer them this
What is a complimentary alcoholic drink?
Comfort Fare-complimentary beverage - 2
This should never be touched when pouring or handing a glass or mug to a customer
What is the rim of a glass or mug?
Bar/Beverage Standards - Business Class
in order to be ready in the event of a delay on arrival which requires ground service or a long haul flight in which a second service is prescribed or a thru flight or return leg which will be using the same trolley, this must be done.
What is restocking your trolley?
Service Excellence Standards - 2. General Service Standards - 2.4 Trolleys
T - 3 minutes
What is when the main cabin door should be closed?
OnTime Performance, 2
You will find 4 of these onboard and individually wrapped, that are disposable and are available for use in business class upon request by customers.
What are blankets on the CRJ 900?
Service Excellence Standards - 2.14
On the last flight of the day, these items must be discarded as they may inadvertently be served on the morning flight and have not been kept at a safe temperature overnight. In addition, the number of discarded items shall be entered in the comments section of the BOB account form.
What is ADF?
Onboard Sales - Air Canada Bistro Service - 4. Air Canada Bistro and your responsibilities
This is placed on the galley counter after the last flight of the day for disposal by the cabin services team, on the DHC 8-100/300 aircraft.
What is Ice and Dairy?
Service Excellence Standard - 2. General Service Standards - 2.8 Ice and Dairy Disposal
Aquafina Water is boarded on the Q400's for this purpose.
What is the making coffee and tea?
Dash 8 400 - Dash 8 400 Coffee Makers
When serving wine to business class customers, the label should be _________ to the passenger.
What is visible to the passenger?
Wine Service Etiquette, Business Class Standards CRJ900
$500
What is the maximum duty free purchase amount allowed per customer?
(5.15 Service Excellence Standards)
If this is not done at the end of a flight, the system will not be reset.
What is exiting out of the IFE system?
CRJ900 IFE Quick Reference, last paragraph
This is used to secure duty free purchases that contain liquid and gel products if the customer has a connecting flight.
What is a Secure Tamper-Evident Bag?
Onboard Sales - Duty Free Service
When things go wrong, Flight Attendants can utilize this acronym in order to turn a negative situation around.
What is the CURE?
Customer Excellence - Customer Service Excellence Checklist
Blue indicates this
What is a new bar?
4.3 Service Excellence Standards
Crew members arriving from the U.S. with a turn of 90 minutes or less must receive this if they are to remain onboard the aircraft and not have to clear Customs and Immigration.
What is Pre-Clearance?
Customs and immigration
These, which are held hot cannot be served beyond 2 hours from original heating time.
What are J Class meals?
Food Safety 8. Temperature Control
Customers are invited to take part in this program and is the highest recognition level within Air Canadas Altitude Status and is not a published tier.
What is Air Canada's VIP Service?
Customer Excellence - Air Canada VIP Service
12AC, 12DF, 13AC, 13DF, 14AC, 14DF, 20AC, 20DF
What are the preferred seats on the CRJ 900?
CRJ900 Flight Planning Guides
Minors, persons with disabilities and medical conditions, and the elderly are all examples of exceptions to this rule.
Who are Y class passengers that can use the J class lavatory?
Service Excellence Standards- Use of J Class lavatory