Review Game - Jeopardy

1

50

A type of fare families that is not refundable but rebookable against a fee

BASIC

100

What is the meaning of CAPTCHA?

Completely Automated Turing Test to tell Computers and Humans Apart

200

Give me the 3 countries which have TSC when booking online.

Colombia (CO)

Slovakia (SK)

Switzerland (CH)

500

When using this form of payment, flight request must be requested not later than 8 days before departure.

SEPA/IBAN

1000

A formula used for checking whether a given credit card may be valid or not.

Luhn Check

2

50

12 digit codes used to allow small price reduction.

PROMO CODE

100

Also known as Pay later or Secure your fare

BOOKING ON HOLD

(BOH)

200

A type of FOP that is widely used by Chinese and the card number starts with 62.

China Union Pay

500

The booking flow on LH.com is based on this principle which means irrespective of the country site, the flight availability, the accepted currency and fees scheme is based on the country of the first departure.

Country of Commencement Principle

(COC)

1000

Provide what are the Service Delivery Requirements (in order)

Promote and Support Self Service

Reproduce and Report Errors

Provide Offline Solution

3

50

What is the meaning of DCEP?

DIGITAL CUSTOMER EXPERIENCE PLATFORM

100

What is the minimum and maximum threshold for Cash & Miles?

Min. 3000

Max. 500,000

200

A real-time online transfer from the bank account and available if the Country of Residence is Austria (AT) and the Currency is in EUR.

EPS

500

The next step after choosing the flights. It is like the recap I in genres. Passenger can review flight details, number of passenger per type, fare conditions and baggage.

Item Confirmation

(ITCO)

1000

For Paypal payment, what will happen if the payment is ACCEPTED and if there is a TROUBLE?

ACCEPTED-

TROUBLE-

4

50

A type of fare families that is refundable against a fee but not rebookable

SAVER PLUS

100

On this page, you can add FQTV, request SPML, and enter redress code and known traveller information.

All Passenger Information

ALPI

200

On this page, passengers can book for itineraries with open or double-open jaws and can book up to 6 bounds.

Flight Option Multi Stop

(FOMS)

500

Is an incomplete PNR type that is automatically created by LH.com. It is created after the passengers enter their personal details and proceeds to the payment page.

Pre book PNR

1000

What will happen if the agent touches the Booking On Hold?

Take over the booking and get an autho from sup to take FOP.