ServiceNow
Technical Support
BrightSpace
CampusNexus
Portal
100

A single unplanned event that causes a service disruption.

What is an Incident?  

100

The phone system we currently use to take call.

What is Avaya?

100

SU and AI Online book vendor

What is VitalSource bookshelf?

100

Student basic demographic information

What is the student master?

100

Where would a students grad date be listed?

What is the Education Screen?  

200

A set of information about a product as a user guide or to solve common problems.  

What are the Knowledge base Article?

200

Software that lets you run applications on a remote computer but interact with those applications on your local computer.

What is Citrix?

200

Questions for the Professor

What are Discussions? 

200

The student information system (SIS); this system holds all student records.

What is CampusNexus?  

200

Where can you find account summary, details on accessing 1098T and student balance

What is My Finances?  

300

Officially requesting access to any system.

What is the User Account Request form? 

300

The student information system (SIS); this system holds all student records.  

What is CampusNexus?

300

Knowledge and experience - that's what you need to succeed.

What is Career Edge?

300

Company that has been contracted to handle Official transcripts?

What is Parchment?  

300

Students ability to change their own portal password.  

What is My Profile?

500

An incident that significantly degrades the performance of a production system

What is a priority 2?  

500

Students in Seats

Call First than email

What is our team motto?

500

SU uses this service to ensure original work or no plagiarism. 

What is TurnItIn?

500

We have over 50 closed schools. 

What is the Art Institutes?  

500

Clicking on Online Classroom Link you go to? 

Where students go to access Brightspace?

1000

Full System Outage

What is a Priority 1?

1000

The service that answers our calls 24x7.  

Who is NEXA?    

1000

Resetting of a Citrix Profile

What is a Citrix Director? 

1000

Completion of a financial impact planning exercise is required before enrolling.

What is EFIP?  

1000

The error 'Object reference not set to an instance of an object' when attempting to sign EA.

What is a student logging into portal with full email address and not username only.