Pro Messaging Team
Who is your Team Lead?
Brian Bale
Do you have to rename a automated file you resend the file?
No :)
How would you fix the message that payroll has already been started in a pay group on the web.
Payroll process status > Detail > select pay group > UnOpen PR
What is the first step in creating a PCF?
Select a class. Example Employee
What status do you select when a chat is completed?
Closed
Who is your Manager?
Paola
What is the name of the field we identify when running the 1 script to identify an automation file?
FormatCode
We are unable to start this pay because it is more than one month ahead of the Tax Group's Current Payroll Month. How would you fix this?
Reset the Tax Groups Accumulators
Can you mass update PCF using the web import tool?
Yes!
What disposition do you select when you resolve a chat?
Resolved :)
Who is your Senior Manager?
Dominique
How do you resend an already created automation file in UDES?
Copy the file from the folder the file was created in and paste the file into the folder for the delivery path.
Where do you look when the finish payroll step is grayed out?
Unresolved payroll items
What two boxes do you check under the data services > fields?
View and Edit
You should greet the customer within _______ minutes of receiving the chat?
3 minutes
What time is messaging support available?
8:30 am to 5:30 pm EST
T or F. Customers have to reach out to support to resend a UCN vendor file?
False. Customers complete this on there end.
EE was over paid on 6/1/2025. How would I correct the EE pay history and collect the over payment?
Open/Close off cycle. Void the over payment. Create a post only showing how the employee should have been paid. Use MISC to make the nets equal and determine what the employee owes the company. Use MISC deduction to deduction off next pay or several pays.
What is the Platform Configuration Token called for Pager?
_BPager
If the bot doesn't send the customer a message at _________ minutes, you have to send the message stating, Hello, are you still there? Is there anything else I can help you with?
10 minutes
Is our chat support open on New Years Day?
Yes, one volunteer
How do you verify if a UDES file was successfully sent?
UDES CL Log
EE didn't receive check on 2/1/2025. What steps would need to be taken to correct the pay history, record new payment and pay employee?
If they want to record the payment in the same quarter they can issue pay via accounts payable or pay in a current payroll and void the pay after payrolls complete. This would be a wash.
What's the name of the path for T Shirt Size on the Private Information Tab?
root._R1SEmployeeEmployment
Prior to transferring a chat or returning to queue what does the status need to reflect?
Open. When engaged in a chat the status will say Pending. If you transfer a pending chat they will not be assigned, stuck in limbo.