Installment Plans
One-half down MUST be paid for an IP when there is an open order to disconnect. (Account is eligible) TRUE or FALSE
FALSE - When the gas is on and the account is eligible, we can offer any plan available.
The BP said the tech told them to fix the leak from a Move In attempt & call for SDS. You find no Permit is required. Schedule SDS?
No, process a Move In-Turn On for the next available business day since no CI is required.
Say the NACHA authorization to set up bank draft auto pay.
“Mr. Smith, do you authorize Atmos Energy to set up auto pay with your bank account today?”
A commercial IP can be set up in CE if the caller can verify the Federal Tax ID & the account is eligible.
FALSE (send a BPEM and include details of what plan the caller wants) Do not take a payment
Can the tech get a key from the mailbox to get in the vacant house?
NO - it is against the law for us to get anything out of the mailbox.
An account will be automatically de-enrolled from auto pay after -------- failed drafting attempts in a rolling 12 month period.
2
If the BP will make the down payment later in the day, do we set the IP during our call?
Yes, it will save a call back because BP can pay through IVR of Account Center. It will only show the down payment amount due.
Can the tech verify the green tag onsite if there is a Y after Atmos Insp Permit on the permit screen?
Yes - Y means YES the tech can verify
The caller wants to update the expiration on the credit card that is already set up on auto pay after the payment failed. Do we need to process a one-time payment?
Yes
There are two broken IP in last 12 months. Are we able to set up a 3rd?
It is up to the agent to use their empowerment or not.
Do we transfer the call to CAS when tech calls for us to set up an IP so that he can leave the gas on?
No, we can handle that call.
The T&C email is only valid for seven days
True or False
True
The BP calls to pay off an existing IP early. Do we need to close the IP after processing payment?
Yes! The payment will go toward the current bill and show a credit on the account until the next bill comes out if we do not close the IP. Use the ER code.
Should we tell the BP it is up to the tech's discretion whether he works the Dunning Disconnect order?
No, that is internal information and puts tech in a difficult position.
When updating the card used for auto pay, the terms and conditions will NOT be sent again. True or False
True