Regulations
Ethical Dilemmas
Risk Management
Internal Policies/ Documents
Fun Facts
100

Documents such as utility bills and bank statements confirm...

What is Proof of Address?

100

A manager is aware that a staff member has violated a policy but chooses to ignore or not report it

What is a Willful blindness?

100

This type of risk arises when a customer defaults on a loan.

What is credit risk?

100

This document outlines the dos and don’ts for employees to maintain ethical behavior.

What is the Code of Conduct?

100

This recent adjustment sparked customer outrage and attracted media attention.

What are the revised fees and charges?

200

Customers who present unusually large sums for deposit must complete this form.

What is the Source of Funds Declaration form?

200

An employee receives a gift aimed at influencing the outcome of conducting business to favor the client.

What is bribery?

200

This Unit was recently established to help prevent loans from defaulting.

What is the Recoveries Unit?

200

The “KnowBe4” training is designed to help with this.

What is Data Protection?

200

The theme of the Group’s 2023 year-end event.

What is “A Vegas Soiree”?

300

The meaning of AML/CFT

What is Anti-Money Laundering/Countering the Financing of Terrorism?

300

A loan officer processes a loan application for a close family member without revealing their relationship.

What is conflict of interest?

300

Protecting the IT systems from hackers is part of managing this type of risk.

What is Cybersecurity Risk?

300

This document outlines the various perks available to staff, including medical coverage and retirement options.

What is the Employee Benefits Handbook?

300

The policy that elicited the most feedback from staff earlier this year.

What is the Dress Code Policy?

400

The main regulatory body responsible for regulating non-bank financial institutions such as insurance companies and credit unions.

What is the Financial Services Regulatory Commission (FSRC)?

400

An employee anonymously reports unlawful activity carried out by a coworker to management.

What is Whistle Blowing?

400

This framework is used to identify, manage, and mitigate risks.

What is the Enterprise Risk Management (ERM) framework?

400

This document is signed to safeguard sensitive information within the organization.

What is the Confidentiality Agreement?

400

The Senior Executive in the group who is most likely to be seen celebrating on the road for J’ouvert Morning. (Name one of the three)

Who is CEO Anthony Galloway/ Ericson James/ Atisha Byron?

500

St. Kitts-Nevis-Anguilla National Bank Group must comply with this tax compliance regulation introduced by the U.S. government.

What is the Foreign Account Tax Compliance Act (FATCA)?

500

 Daily Double!

A manager pressures an employee to bypass the due diligence process to meet targets. 

What is unethical behaviour?  

500

This type of risk arises from failed internal processes, people, systems, or external events and can lead to financial loss for an organization.

What is Operational Risk?

500

Employees file this form to safely report questionable activities they observe at work.

What is the Suspicious Activity Report (SAR)?

500

Periodic updates of this create customer and staff frustration.  

What is the Mobile Banking Password?