UTC REASON
The candidate claimed future dates of employment.
This is not a verifiable employment claim.
Are we going to proceed with Document Retrieval if we have reached multiple attempts?
Yes.
TRUE OR FALSE
If an EV is received from a translator or vendor request, the specialist does not have to follow-up on information that was not provided. (ex: job title equivalency).
TRUE
Sending of unknown number template is considered as good attempt. True of False.
False. Unknown templates do not count as an attempt
TRUE or False
Candidate contact will not be conducted in the same language the consent forms were completed.
False
The organization indicated that they would complete the verification via email or fax. (Ontario College of Trade Specific)
Did not pursue as per client's preferences.
How much is the Document Retrieval Fee
10CAD
If there are no records for the candidate, and the employer tells us the candidate was employed through a specific agency, how to proceed?
SterlingBackCheck will continue to pursue the EV by contacting that agency.
If the candidate listed a post-secondary education in the high school field and the school indicated they do not hold high school records, what will be the status of the instance?
The verification should be marked Unable to Complete.
If a candidate asks for the client’s contact information, Operations must provide it.
False
The candidate is unable to provide the required information.
Requires additional information - information could not be provided. Please consult the view results tab for more details.
How to proceed if the candidate provides documents in a language other than English or French and/or provides an official translation of the same document.
Accept the documents and make both documents as extranet viewable.
If a “No Records” response is received from an organization and a copy of a diploma of proof of employment is on file, how to proceed?
The organization should be contacted to follow up for clarification. The Specialist who receives the response must conduct the follow up.
How to proceed If the candidate has clearly indicated on the consent form that they do not have any claims to provide.
A Not Provided instance should be entered and mark it as Not Required.
True or False
If a client requests a service on the Service Order Form and later cancels or changes the service after work has been done, they are charged for the service.
True
The candidate did not provide consent to contact this employer.
Did not pursue as per candidate request.
If upon being contacted for document retrieval, the candidate request that Sterling Backcheck uses documents that they had provided for a previous file (whether it's the same client or not), can we proceed with that?
The documents can be retrieved from the previous file.
CLEAR OR NOT CLEAR
Employment Agencies - The verifications contact is only able to provide the overall start date and end date with the agency, and the dates claimed by the candidate fall within these dates, are within one month of what the contact indicates.
Clear
5 essential EDU information
Subject line for appy contact
Information Needed for <<Candidate Name>> – Application to <<Company Name>>
No follow-up can be made with the company.
An attempt was made. No follow-up can be done as per organization policy. An update will be sent when a response is received.
What is the standard documentation for document retrieval?
A copy of the candidate’s <<record of employment/diploma>> was provided. Please note Sterling Backcheck does not guarantee the authenticity of the document. The result of the candidate's verification has rendered <<him/her>> CLEAR as per your organization’s agreement.
Give 5 attempts that are considered as successful attempts.
What are considered as candidate claims (4)?
Give 3 sample calls that require authentication