Motivating Staff & Building Team Spirit
Managing Difficult Staff
Cultivating Confidence & Self-Awareness
100

 What is positive reinforcement?

This strategy uses recognition and rewards to encourage staff performance and morale.

100

What is active listening?

This is the first step to understanding and addressing challenging staff behaviors.

100

T/F: Self-assessment is the regular self-reflection encourages leaders to identify their strengths and areas for growth.

TRUE

200

 What are team-building exercises?

Encouraging team bonding through these activities fosters collaboration and trust.

200

What is mediation?

A structured framework for resolving conflicts while respecting all parties.

200

 What is 360-degree feedback?

Asking for this type of feedback can help leaders understand their impact on staff.

300

True or False 

Working over time are team building exercises.

False

300

 What is discipline?

Implementing clear, consistent consequences for rule-breaking ensures this workplace element is maintained.

300

What is emotional intelligence?

This leadership quality involves understanding and regulating one’s own emotions to handle challenges effectively.

400

 Name a proven staff motivation strategy.

Recognition and reward

Empowerment and Autonomy

Professional Growth Opportunities

400

. What is constructive criticism?

This involves focusing on behaviors rather than personal traits during feedback

400

T/F: Active facilitation is in inclusive leadership; this action ensures all voices are heard during discussions. 

TRUE

500

 What is one-on-one meetings?

Regular check-ins and feedback sessions held with individual staff alone to ensure staff feel heard and valued.

500

 What are role-playing scenarios?

Using these pre-planned exercises can help critique strategies for managing conflict in a controlled setting.

500

What is mental rehearsal?

This is the confidence-building technique of visualizing successful outcomes before taking action.