Subject-Verb Agreement
What grammatical rule states that the verb in a sentence must match its subject in number?
Subject-Verb Agreement
This voice is generally preferred in BPO for its clarity and directness, as the subject performs the action.
Active Voice
An agent says, "I am checking your account now." What tense indicates an action happening at the moment of speaking?
Present Continuous
Complete the sentence with the correct preposition to indicate location when someone is physically inside an office building: "I am (in/on/at) the office."
in
Correct this common BPO phrase: "One of the customer's issues are related to billing."
"One of the customer's issues is related to billing."
Rewrite "The refund was processed by the agent" into the active voice.
"The agent processed the refund"
Complete the sentence with the correct tense: "Yesterday, I (sent/send) you an email with the details."
sent
In US English, complete the phrase with the common preposition to say you're speaking on the phone: "I am (in/on) the phone."
on
Complete the sentence with the correct verb form: "The data (is/are) inconclusive for now."
is
Identify whether "Your account has been flagged for review" is in active or passive voice.
Passive Voice
An agent says, "I have completed the verification process, and your service will be active by tomorrow." Identify the two different tenses used here.
Present Perfect and Future Simple (or Future Passive Simple)
Complete the sentence with the correct preposition for a specific time: "The meeting is scheduled (at/on/in) 3 PM today."
at
Correct this sentence for subject-verb agreement: "Neither the agent nor the customer were aware of the new policy."
"Neither the agent nor the customer was aware of the new policy."
The passive voice is often used in BPO to do this when delivering potentially negative news, such as "Your request was denied." What is this specific effect?
softening the message (or avoiding direct blame/accusation)
A customer says, "My payment is showing as pending for three days now." Correct the verb tense for an action that started in the past and continues to the present.
"My payment has been showing as pending for three days now"
Identify the two prepositions in this sentence: "The document, which is on the desk, is different from the one I sent."
on and from
In "The team of experts has reviewed your case," the singular verb "has" agrees with this specific singular noun, not the plural "experts." What is that singular noun?
team
Transform "The steps to resolve the error should be followed by you carefully" into active voice.
"You should follow the steps to resolve the error carefully"
In the sentence "We were working on a fix when you called," "were working" indicates an action that was ongoing in the past. What is this specific past tense called?
Past Continuous
While UK English uses "in a team," US-centric BPO typically prefers this preposition when referring to being part of a team. What is the preposition?
on