Who do you speak to about scheduling during the weekends?
Brenda Slater - Weekend Supervisor
100
You are allowed to give your phone number to a client if they ask for it
False - you should never provide any contact information unless it is authorized by the office
100
What do you say if your client asks you to cut their nails?
Decline their request, as it goes beyond our care. You can however, file their nails.
100
If your Client has a fall and tells you not to tell the office, do you still report it?
Yes, but be discreet so not to upset them.
200
What is the hours hotline number?
416 280 6235
200
Who did Kim Kardashian marry?
Kanye West
200
It is okay to tell your client you need to take a day off or take vacation before you inform the office
False
200
Your Client, Mr.Black is attempting to leave the house. He has Dementia and is a high risk for falls. What do you do?
Try distraction and redirection. Remain with your Client at all times to ensure safety. Notify the office as soon as it is safe to do so.
200
If you are uncomfortable telling the office staff about a safety concern, who can you speak to?
You can email your Joint Health and Safety Caregiver representatives.
heathandsafety1@homeinstead.com
300
Does demonstrating an exercise to your client qualify as personal care?
No - only if there is direct physical contact with the client.
Our caregivers are never to fully assist in physio exercise.
300
What should you do if you are running late for your shift?
CAREgivers are to call the office to say they are running late and then call again when they have arrived for their shift to report the shift start time.
Be sure to make up the time at the end of your shift if possible.
300
It is not okay to include your own personal opinions in the client journal
True
300
You are preparing to bring your Client outside on a hot and sunny day. What do you bring?
Sunscreen, Hat, Sunglasses, Umbrella, Water, etc.
300
Your Client has Dementia and has become physically aggressive and is hitting and kicking you. Do you need to report this to the office if you are not hurt?
You should always report any physical or verbal aggression as soon as it is safe to do so.