MOBILE PROMOTIONS
Which phone is "On Us" right now?
Galaxy A16 “On Us”
February 5–February 25th
Which phone is "On Us" right now? For NOW mobile
February 5–February 17: NOW Mobile Offer
what does the acronym “G.R.E.A.T" process stand for?
Greet, Relate, Explore, Ask, Thank
How many hours of DVR service are included in Sports and News TV?
300 Hours
When does BOGO end?
March 21, 2025.
This promotion is available for both new and existing customers, and it requires new line activation.
What fee is NOW mobile waiving right now?
February 5–March 31: NOW Mobile — $25 waived line setup fee
Line activation required.
What is the "Perfect 100?"
Perfect greet, Xfinity Ambassador, Perfect T-chart, Perfect pitch, Perfect thank.
Which of these channels is NOT included with sports & News TV? A) NBC B) ESPN C) CNN D)These are all included
D) These are all included
How many months does the following promotion last on a customer's account?
"Get $100 in bill credits with BYO"
Bill credits will be applied as $10 per month for 10 months
What are the NOW internet prices/speeds?
100/10 MBPS $30
200/10 MBPS $45
What is TNPS? Why is it important?
"Transactional Net Promoter Score" is important because it measures customer satisfaction by evaluating the difference between promoters and detractors based on survey responses.
Which of these TWO customers are NOT eligible to add Sports & News TV? A) Bulk video customers. B) Internet essentials customers. C) Xfinity NOW internet customers. D) Customers without Xfinity Internet (Video-only).
A) Bulk video customers & C) Xfinity NOW internet customers
Right now, what are the two TIPS promo offers for SAMSUNG specifically? (Not including plan payout)
January 22–March 18: TIPs — Up to $1,000 off Samsung with Unlimited Plus
January 22–March 18: TIPs — Up to $700 off Samsung with Unlimited and By the Gig plans
For NOW mobile, how much does it cost to add Mexico and Canada data/calling options?
5$ a month.
What do we always need to do when we are finished with our customer interaction and mentioning the survey?
Walking the customers out.
What are the 3 price points of the new Sports & News TV package? & What comes with each one?
All Include Sports & News & 300 hrs of cloud DVR. $90 Package is Video Only, $70 a month peacock premium included, $85 a month includes peacock, netflix, apple tv (stream saver)
What is our current flagship offer?
January 22–March 18: $400 off Samsung device. Customer eligibility: New, existing
Is NOW mobile offering a pre-paid card right now? If so, how much is it offering?
February 5–March 31: NOW Mobile — $100 port-in prepaid card. Customers must maintain service for 60 days and keep their account in good standing to qualify for the prepaid card.
What are the 6 key behaviors?
Warm and friendly, own it, discover needs, show appreciation, listen actively & respond appropriately, be an Xfinity ambassador.
What specific piece of TV equipment are store reps supposed to give to NEW sports & news TV customers?
Store reps are expected to issue Xi6 boxes for new Xfinity TV customers because these devices provide improved performance, access to programming in 4K Ultra HD, and a more compact design for easier placement.