OPUS CDE
What does CDE stand for?
Credit DecisionEngine
What system do we use to track customer's Internet Equipment?
Track n Trace
What country has the largest population of tigers?
India
When did Beyoncé win the Grammy for Best Album of the Year for the first time?
2025
Will Smith got banned from attending the Oscar's in 2022... Did Will Smith give his Oscar back?
No
We can apply 2 types of Credits/Adjustements via OPUS CDE, what are they?
Line item Credits
Goodwill Credits
What does CRS stand for?
Consumer Retail Support
How many legs does a lobster have?
10
How many Billboard #1 hits did Elvis have
18
Which singer’s real name is Robyn Fenty?
Rihanna
What are the two things we must add on the Zendesk Ticket when Submitting a Clarify Case?
Clarify Case CM09052025xxxxx859 on the Subject Line
Screenshot of the confirmation Page
When do we reach out to Smart Chat?
Jeopardy Orders
Buried Wire Assistance
How many seasons did the Oprah Winfrey Show have?
25
What is the most decorated rap song in Grammy Awards history?
"Not like us" by Kendrick Lamar
Who was the first “American Idol” winner?
Kelly Clarkson
What is the credit limit (Amount) on OPUS CDE?
No Limit
Name the two systems used to Change the Installation Date?
OPUS
CRM
Which shoe did Cinderella leave behind at the ball?
Left
Which singer, known as the Princess of R&B, tragically died in a plane crash in 2001?
Aaliyah
When was Mariah Carey’s “All I Want For Christmas Is You” released?
October 1994
Name the Line Item Credits
Activation Fee
Restocking Fees
Next Up Anytime Charges
International Charges
Taxes and Admin Fees
Non-Return Fee
When do we submit an escalation to Tier 3?
Missing or Misquoted Promotional Offers
Missing, Misquoted or Expired Gift Cards
Misquoted Bill
Which country gives students the longest summer holiday?
Italy
Who were the members of NWA?
Eazy-E, Ice Cube, Dr. Dre, DJ Yella, and MC Ren
Who was the first woman ever inducted into the Rock and Roll Hall of Fame?
Aretha Franklin