Claim Types
If bye date ends while currently certifying, the claimant must file a new claim to continue certifying. What type of claim is this?
Transitional
If claimants claim is denied, and a new claim is filed, what open issue will be showing on the claim that they will need to meet before being eligible?
Requalification/10x
Missing TN wages can make the claim become ineligible. What would the claimant need to do to add those wages to be reviewed?
wage protest
Carl calls in and asks why is his claim showing benefits exhausted.. Explain your answer.
0002876865
Carl filed a cwc-t, which wages was used. (marked wages)
Demarcus calls and asks why he hasn't been paid. Explain your answer
000-2822666
Claim still pending review. No open issues pending a response.
If claimant has not worked since their last certification and still within the bye date, what claim would they file?
Reopen
claim shows denied for a FIVS issue. What is the next steps to assist this claimant to receive a redetermination?
ID verification Request, then send to BPC to review for a redetermination.
Claimant states he hasn't worked in the last 8 months, but wanting to know why his claim shows ineligible since he was just fired from his new job.
Not enough wages earned in base period (BP)
A 48hr request was sent to Brock on June 24th. Where would you find this request?
000-2869836
web messages
Henry calls and asks why can't he certify now. Explain your answer
000-2782607
Claim is inactive. Claimant stopped filing more than 2 weeks ago.
If claimant filed in a different state and has added TN wages to that claim, how would the claim be listed within Iris?
CWC-T
Claimant calls in and states he forgot to add job searches to his weekly certification. Explain his next steps
Reason for Separation, Able & Available, Working full time
claimant has worked as a teacher for 6yrs. She wants to know why she is not eligible for benefits.
Reasonable Assurance
Lillian calls and asks why she is no longer getting payments. Explain your answer.
000-2775793
claim is exhausted
Kirsten calls and states shes certified 2 weeks, when will she receive a payment?
000-2852356
1st wk denied for excessive earnings. Which makes the 2nd week the waiting week. No other certifications filed. Waiting week criteria was not met and claim is now inactive. She will not receive any payments.
If claimant has worked with a new employer since they last filed 6 months ago, what claim would they file?
Additional
Claimant was disqualified due to insufficient id's. Claimant has now submitted new sufficient documents. Where would you find the date he was redetermined and when will begin receiving his benefits.
Impacts or on the issue
Claimant states he only added the last employer which he worked for only this year and asks why his claim shows benefits exhausted. Explain what he needs to do at this time.
File a wage protest (WP), adding any employer from the last 18 months to be reviewed.
Claimant calls in needing to create an e-service account, but states a different date of birth than what shows in Iris. What steps are needed before the account can be created.
ID verification request, including birth cert., send to bpc to update dob, and then to agent to create acct manually
Brock called in and asked when was the certified week for 6/13 paid? And where was the payment issued? Explain your answer.
000-2869836
Found in refunds. payment issued 6/24 to direct deposit
If claimant has wages earned in TN and wages earned in MS, this would be converted to which claim?
CWC
Once the claim is disqualified, and the appeal decision remains unchanged, what is the next step the claimant would take if they did not agree with the appeal decision?
Request for the OAR to review the decision.
If the claimant only worked 1 quarter within his base period, would he be monetary eligible?
NO- Claimant would need 2 full quarters within the base period in order to be eligible for the claim to continue being reviewed.
Claimant calls in and states they don't know when their appeal hearing is. Explain what you would advise, and where you find this date in Iris
They should view the appeal hearing notice letter. Hearing is found by clicking appeals, appeal id, hearing scheduled
Ricky calls and states his letter says he was approved but he never got a payment. Explain your response.
000-2810423