Client Operations Updates
These are automatically generated each month to summarize and quantify operational, financial and accessibility efficiencies for all clients. We should use these to supplement existing client calls as a means of proactively mitigating risk, and ensuring clients are aware of the value realized with Phreesia.
Retention Slides
What is the cost of Medifind for practices to utilize?
It is FREE!
What is the cost of PhreesiaOnCall?
FREE!
Your client emails you that they are having issues with patients leaving without paying their balance, resulting in a lot of outstanding collections that they are having to manually print and mail to patients' homes. They want to know if Phreesia has a solution for this. Which Phreesia product would you propose?
Payment Assurance
How much are padX rental at list price?
$74/PPPM
We want our clients to learn about what's new and exciting, see their product feedback is being heard, and understand how we can provide additional value to their organization. What can clients register for to achieve this?
Roadmap & Releases Salon - coming up on December 13th at 2PM EST!
How many patients use Medifind to find a provider and get connected every month?
More than one million patients.
If your client expresses interest in PoC, what are the initial next steps?
Invite your client to attend a product demonstration
Your client joins the weekly call and is very flustered because they are short-staffed and running behind on phone calls for scheduling annual appointments. They want to make sure all patients with a recall notice can get scheduled before the end of the year. Which Phreesia product would help with this?
Health Campaigns with an Appointment Request Form for patients needing annual appointment recalls
TRUE or FALSE: PadX products can be rented a la carte.
False: Rentals are only available as a package.
What is the Good Faith Try clause?
“Notwithstanding anything to the contrary in the MSA, the Customer may terminate the Agreement without any penalty by providing advance written notice to Phreesia before Phase 2 Start Date subject to the following: At the time Customer provides notice of termination, Customer has, a. Used the Phreesia Services outlined in the Order Form for a period of no less than thirty (30) consecutive business days, and b. Customer has utilized the Services outlined in the Order form for no less than an average of 40% of the patients on the schedule. Should Customer provide advance written notice by Phase 2 Start Date and has not met the thresholds above, Customer must pay the equivalent of 3 (three) months of Subscription fees to Phreesia. Should Customer provide advance written notice after Phase 2 Start Date, Customer is subject to section 7.1 of the Agreement.”
What feature/functionality of MediFind is was previously in BETA, but is now GA?
Appointments Hub/Requests Integration
True or False: PoC can be used as a value measure for MIPS reporting?
TRUE.
PhreesiaOnCall falls under the ‘Improvement Activities’ Category
Your client joins a weekly call. At the beginning of the call, you are having a conversation with the client and they bring up that the practice is conducting an initiative to improve patient experience. Your client mentions they are having a difficult time gathering feedback from patients to understand where they should focus first. What Phreesia product would you propose?
Patient Surveys
TRUE or FALSE: Phreesia Care covers PadX rentals.
FALSE: Phreesia Care only supports Pad 5's and Pad 6's. All Pad X rentals are covered through our rental support program.
We want to encourage our clients to complete the mid-year survey before it closes on which date?
22-Dec
What type of Physicians can utilize Medifind?
MD, DO, MBBS or DPM ( practicing physicians with certifications)
Currently PA's/ NP's cannot utilize Medifind.
What is included in the PDF transcript?
All patient calls/communications, including the HIPAA compliant patient chat, are transcribed in the PDF.
If the client remains unengaged after 4 outreach attempts to discuss upgrading from Connect Lite to Connect, what are our next steps?
1. Reach out to COE@phreesia.com.
- They will help you check utilization of Connect Lite.
- If client is sending/receiving less than 30 referrals/month COE COE will advise the AO to send an archive notice with a date we will shut down their service.
If a PadX rental is damaged by a client or one of their patients and they can send the pad back to Phreesia, how much will it cost them for a replacement?
$120
Who can sign a Change Order?
Any Main POC!
Contacts no longer need to be marked as a Signing Authority to send them a CO, this also means Schedule B’s are no longer required to add or remove Authorized Signers.
AO now have the ability to confirm and/or change the Primary Contact (aka Authorized Signer) that will receive the Change Order directly in the Opportunity.
For any MediFind specific questions (e.g. Provider not on MediFInd, Specialty not on MediFInd etc), where do you go for answers?
Inform your client to please reach out directly to MediFind via the Contact Us page (link: https://www.medifind.com/contact).
What is the difference between integrated vs non-integrated PoC clients?
Integrated: Providers able to get patient health history securely through their phone & Integrates patient data into chart within EHR
Non-integrated: PDF transcripts and documentation automatically compiled and manually uploaded to PM/EMR
What could we suggest if a client want to send a PRO to a patient who is NOT on the schedule?
Health Campaigns (Intervisit Workflow)
When contracting a client for PadX rental- what is required in the Amendment opportunity?
1. Product SKU (Pad X Rental E2EE)
2. Exhibit H Required Language
Exhibit H is the Pad X Rental Device Addendum