Terms and Definitions
The term for “skills required to work, learning and life”
What is essential skills
Orientation, Essential skills, technical skills, information technology, computer software, health and safety, total quality management, team, sales, customer service, sexual harassment, ethics, diversity, cross culture, health and wellness.
This no-fee withdrawal period occurs 1 year from the date the account is opened
The concept that studies the formal and planned acquisition of knowledge, skills and abilities required to perform future job responsibilities
The HR professional that runs the department at Dunder Mifflin
The term for “programs that introduce new employees to their job, the people they will be working with and the organization”?
What is orientation training
The term for “training programs designed to provide employees with interpersonal and service skills that are required for interacting with customers and for providing quality customer service”?
Customer service training
The time period required to wait after a Lucky Lagniappe account has been closed prior to opening a new one.
What is 90 days?
The type of learning occurs naturally as part of work and is not planned
The training program implemented when the office was practicing "stayin alive"
The definition of “WHMIS”
Legislation to ensure that workers across Canada are aware of the potential hazards of chemicals in the workplace are familiar with emergency procedures for the clean up and disposal of a spill.
The definition of “diversity training”
Training program that focuses on differences and values attitudes and behaviours of individuals of different backgrounds
The total withdrawal fees paid before an account is closed by the credit union.
The term that refers to a person who is familiar with the knowledge, skills and abilities required to perform a task or job
Andy used incentives to improve the function and effectiveness of the team, demonstrating ______
The definition of “training rigur”
The degree of mental involvement and effort that must be expected by the trainer and trainee in order for the trainee to learn the required concepts.
The least offered training content by an organization
What is Basic skills (literacy, numeracy only offered by 15% of organizations)
Deposits into the account are unlimited, but only this many deposits qualify for prize entries each month.
What is 5?
The innovative program that earned Abbott labs recognition from the Ministry of Education in Ontario
What is apprenticeship programs
The attempted training program used when Michael gave each group a different race to stereotype
What is cross-cultural training/ diversity training
This is the maximum number of entries into the prize drawings allowed during your second prize period of January 1-December 31.