Shopee Guarantee
How many days do buyers have to submit a Return/Refund request after the order is delivered, as per Shopee Mall's updated policy on October 14, 2024?
15 days
These sellers are part of an exclusive marketplace called Shopee Mall.
Official Shops
A feature that allows buyers to send a personal message to the seller directly. One of the great functions within the chat feature is "Make Offer". This is for buyers who would like to offer a different price for the item.
Chat Now
How many times will our Shopee Supported Logistics partners attempt to deliver the parcel before returning the order to the seller due to non-receipt?
2 times
How long can you extend Shopee Guarantee?
3 days
Commonly known as overseas sellers. These Sellers can be identified by the Shipping From “country’ label on the product detail page.
Crossborder Sellers
This is the Shopee Loyalty Program tier for customers completing 25 to 44 orders within the 6-month cycle
Gold
This is the 3PL handled directly by Shopee to deliver your orders in the fastest time possible.
Shopee Express
It is the number of days given to sellers to prepare for delivery
Seller’s (DTS) Days to Ship
These are groups of specially selected sellers who have proved to be able to provide an enhanced shopping experience
Preferred Sellers
It is a feature of Shopee that protects buyers and sellers against fraudulent transactions. Payments are being held until the buyer confirms that the parcel has been delivered or has no issues. Otherwise, payment will be released to the seller
Shopee Guarantee
What is the Local Delivery Lead Time for items originating from Manila and bound for Luzon?
4-8 days
It is the number of days it takes for the order to arrive starting from the day the Shopee Logistics Partner has successfully picked up the order from the seller.
Courier Delivery Time
These are called C2C (customer-to-customer Sellers. They are the newly registered sellers on our platform.
Organic Seller / Local Sellers
These are products sold online that don’t have physical form or substance. For example - mobile load and data, gaming credits/vouchers, e-services, and bill pay
Digital Products
How many 3rd Party Logistics do we have in Shopee?
7
The number of days allowed for the buyer to confirm receipt after delivery by clicking the "Order Received” button. Once confirmed, order will shift from “To Receive” tab to “Completed” orders tab. If no confirmation from the buyer was received until the end of the period, the order will automatically be completed
Buyer Confirmation Time
These are sellers who have a dedicated RM (Relations Manager) from Shopee that helps them manage their shop/s.
Managed Sellers
This is the Shopee Loyalty Program tier for customers completing 55 or more orders within the 6-month cycle
Platinum
How many days is our Estimated Overseas Delivery Lead Time
9 - 18 days