Towing the Line
Priority Protocol
Who Goes There?
Behind the Screams
Rivian Riddle
100
This is the standard customer-paid towing cost in the United States, before any mileage is added.
What is the $55 base fee?
100
This type of appointment is used for a customer who took delivery 30 days ago and is now reporting a cosmetic concern listed on their "Due Bill."
What is Priority Service Scheduling (PSS)?
100
An owner calls to update their primary phone number on file. This is the specific verification process you must follow, which is different from both standard and enhanced methods.
What is the OTP (One-Time Password) verification process?
100
This Wes Craven film, a meta-commentary on horror itself, features a killer (or killers) known by the moniker Ghostface.
What is Scream?
100
The Silent Sentry: I am a guardian with animated eyes who watches over the vehicle when you're away. I can dress for the holidays or get spooky for Halloween.
What is The Gear Guard mascot on the infotainment screen.
200
A tow for an operable vehicle that is over 50 miles can be scheduled using this specific dispatch process.
What is the Corsia Dispatch Process?
200
DOUBLE JEOPARDY:
Despite its name, this special protocol can still be used for a customer who reports a safety concern, like a braking system fault, but chooses to drive their vehicle to the service center themselves.
What is Force Booking?
200
After ending a call because a remote unlock failed verification, you must send the .smsfailunlock SMS to the owner and then use this snippet to notate the ticket.
What is the .unlockfail snippet?
200
In the 2002 American remake The Ring, this is the number of days you have left to live after watching the cursed videotape.
What is seven?
200
The Wandering Light: I live in the driver's door, but I was born to leave. I draw my power from the mothership but can shine all on my own.
What is the removable flashlight in the driver's door panel?
300
This text expander snippet, which outlines the conditions for a customer-paid tow versus a warranty-covered tow, MUST be read to every customer not receiving a Goodwill Tow.
What is the .disc snippet?
300
A customer with inoperative wipers and another with a shattered windshield both qualify for immediate scheduling within 2 business days, but only the wiper issue qualifies for this specific, expedited service type.
What is Service - Rivian Express?
300
To complete a handoff to a Service Center, an SSA uses this snippet in the work order notes and after the account has been verified with the Service advisor.
What is .transfersc
300
This 1978 slasher classic used the simple but terrifying tagline, "The night HE came home!"
What is Halloween?
300
The Climate Promise: I am the mode you activate to assure a furry friend that the cabin will stay cool and that anyone peering inside will know they are safe and comfortable.
What is "Pet Comfort" mode?
400
For a U.S. registered vehicle that has an inoperable event in Canada, a tow is arranged to transport it here.
What is the closest U.S. service center?
400
On a chilly 28°F October morning in Plymouth, a customer whose vehicle's heat is inoperative gets their appointment scheduled within this timeframe.
What is within 2 business days?
400
What are the 3 pieces of information needed to verify a consumer's account for a remote unlock request.
What is the Primary phone number, primary address, and last 4 digits of the Credit Card on file.
400
DOUBLE JEOPARDY:
This 2001 film features a winged, carnivorous creature that awakens every 23rd spring to feed on human body parts for 23 days.
What is Jeepers Creepers?
400
The Legal Voice: I give this silent vehicle its legally-required voice, a gentle hum to warn pedestrians of its approach.
What is The Acoustic Vehicle Alerting System (AVAS) speaker, typically located behind the front bumper/fascia.
500
Under the "Rivian Paid Tow?" exception codes, this code is used when a vehicle must be returned to a Service Center for a concern that was addressed previously.
What is Exception Code 106: Repeat Repair?
500
While both involve doors, an inoperative interior door handle gets an immediate appointment, whereas a securely latched but cosmetically flawed door on a 6-month-old vehicle gets this.
What is standard scheduling?
500
DOUBLE JEOPARDY:
In the VAS (Vehicle Access Systems) workflow, if an Assistant Manager receives a key activation request but this is missing from the ticket, their first action is to contact the SR SSA to have the owner re-contacted.
What is the .vas snippet?
500
The original Saw (2004) ends with the shocking reveal that this was in the room with the two main characters the entire time.
What is a corpse on the floor (who is actually John Kramer/Jigsaw)?
500
The Last Resort: When all electric power to the front gate fails and the cargo is trapped, I am the secret pull that bypasses the system. Find me hiding near the 12V battery's domain.
What is the manual front trunk release cable loop?