Customer Service
We do this when we first get to a customer's door or talk to them on the phone
What is smile, ask how they are, and greet them by name?
This keeps customer fur babies and children from esacping
What is closing the gates behind you?
This is the service we provide most frequently
What is a Mosquito Treatment?
Name this insect
What is a Silverfish?
This person loves lamp
What is Adam?
This is the most important part of customer service. (Hint: Think End of Service, 4 Points to a Call)
What is build a genuine connection, set expectations, and deliver the bug joke?
Things you put on for a mosquito treatment
What are safety glasses, masks, long sleeves shirts, pants, boots, and gloves?
This service type is the most time-consuming for an average sized home
What is a Bed Bug Treatment?
Yellowjackets love to nest here
What is underground?
This person broke both of their elbows as a young adult
What is Christian?
We are giving the customer this when we give them our undivided attention
What is Active Listening?
This is something employees are prohibited from doing at work to prevent fall-related injuries
What is climbing ladders?
This service requires its "product" to remain outside along walls
What is a bait box?
This cockroach is most commonly found inside the home
What is a German Cockroach?
This person took a line-drive from a baseball to the teeth. . . with braces on
What is Jarnagin?
This is considered even more important than words while talking to a customer
What is body language and tone?
This will get you keep you from being fired if you drive a company vehicle
What is put phone in holder?
This service is the only service we provide
What is mosquito treatments?
This insect looks like a ladybug, but is not.
What is an Asian Lady Beetle?
This person builds guitars for fun
What is Michael?
We kill bugs, but this is not our main product
What is customer service?
Most important thing you put on for an LCO
What is a mask?
This termite product we service more often (Trelona or Sentricon?)
What is Sentricon?
This bug is black and reddish-orange that is primarily found on Maple, Ash trees, and Box Elder Trees
What is a Box Elder Bug?
This person is the human embodiment of a black hole
What is Kevin?