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100

What does MRC stand for?


Mechanical Repair Coverage

100

Is towing, battery jumpstart, flat tire assistance, fluid delivery and lock-out service covered under MRC?

Yes, MRC has 24-hour roadside assistance. (up to $35/day)

100

Myth or Fact:

MRC covers maintenance such as oil changes and tire rotations?

Myth - regular maintenance is not covered.


100

A member plans to buy a used vehicle from a private party. Can they still get their coverage?

Yes, as long as the vehicle meets the eligibility requirements.


200

What are the names of the two coverage plans available? AND which covers the most.

Silver and Platinum Plans. Platinum covers more.

200

Where can members with MRC take their vehicles to be serviced?

Any authorized repair facility in the U.S., Alaska, Hawaii, and Canada.


200

Myth or Fact:

A member is 50 days into their loan and has already made their first payment.

Fact 

Full refunds available if canceled within 60 days.

200

A customer drives a 2012 Toyota Camry with 98,000 miles. Are they eligible?

Yes.

300

What are the two deductible-amount options for members to choose from?

$100 or $250

300
Can mobility equipment that was added on a member's vehicle be covered under MRC?
Yes, MRC provides coverage on mobility equipment components when installed by the manufacturer or a licensed manufacturer-authorized installer.
300

Myth or Fact:

If a member with MRC loses their keys, MRC could replace their keys fob/remote?


Fact

Key replacements are included (up to $800)

300

A customer had a breakdown 120 miles from home and had to stay in a hotel overnight. Can having MRC help this member?

Yes, MRC has travel expense reimbursement. (up to $200, 5-day max)

400
What are at least 3 reasons why coverage cost may vary for members with MRC?

Vehicle type, credit tier, deductible, loan term and mileage.


400

A member's car breaks down on their way to Vegas. They take their car in for repairs and decides to go get a steak dinner at J. Alexanders while they wait. Can the member request a refunded for their food with MRC?

Yes

MRC offers travel expense reimbursement up to $200/day (5-day max) for food, lodging and transportation.

400

Myth or Fact:

All vehicles are eligible for MRC?

Myth

Vehicles must meet mileage and model years limit

(some exotic and salvage) aren't eligible

400

What must be done before any repairs can be made on a member's vehicle?

The claim must be approved first.


500

How many model years or newer must a vehicle be to qualify?

15 model years or newer

500

What information/documentation does the member need to have when at the repair shop?

Member just needs to know their plan number.

500

Myth or Fact:

MRC only covers the parts not the labor fees?

Myth

MRC covers parts and labor fees.

500

A member has a 4-inch dent on their car. Can having MRC help that member?

Yes, dings/dents no larger than 4 inches in diameter and length are eligible for paintless dent repair.