CS Team Members
Who is the manager of the Customer Solutions team?
Lindsey Ruschman
How often is fill rate updated?
Every Morning
What report shows both new and daily orders?
What is the Morning Report
What website and company supports logistics tracking and load info for both Texas and Erlanger?
What is Stridas
What Products does PVM sell?
Airheads
Mentos
TDB Trident Dentyne Bubblicious
Chupa Chups
Who are the Customer Solution Leads?
Eric Acheson, Diane Wilson, and Nick Marx
Which file shows stock availability & cut codes?
Weekly Stock Analysis Summary/CSI
How far out are orders currently worked?
What is 2 weeks out
What location ships to the West Coast?
Texas DC
What does PVM stand for?
Perfetti Van Melle
Name three analysts on the Customer Solutions team
Ali Whalen, Katie Smith, Rae Morgan, Kellie Lockwood, Richard Feller, Ruth Nkonghoataw, Scott Carroll
Who updates the CSI?
Supply Planning
Which spread sheet shows price issues?
What is V.25
What location ships out to East Coast
What is Erlanger
What department is Customer Service apart of?
Supply and Demand
Who is the intern on the Customer Solutions team?
Noah Lin
How often is the Allocation file updated?
Every Month
What is ZSIM used for?
What shows workflow errors where orders were stopped by the system?
What is the name of the Erlanger Shipping Facility?
Showcase
Where can you find links to Perfetti Confetti, Xcurrent/4Me, Sales Resource Center, and UKG?
Inside USA - Home
Home Page when you open Microsoft Edge
Who leads the Deductions area in Customer Solutions?
Brent Hertzenberg
Where can you find the Allocation and/or Fill Rate files?
Teams > Customer Solutions > Files > 2025 Weekly Metrics
Teams > Customer Solutions > Files > Allocation
Which system highlights overdue or held orders?
What is VL71?
What is the email address for Erlanger and/or Texas DC?
Erlanger & Texas pvm-ops@stridas.com
Texas Warehouse dfwcsrs@fstlogistics.com
What portal do you use to request days off and view pay?
UKG Portal