FRONT DESK
What does L.E.A.R.N stand for?
Learn, Empathize, Response, Apologized, Notify
How many floors does the hotel have
19 floors
How many hangers with clips and without clips go in a guestroom closet?
4 hangers with clips, 6 without clips
What time does the pool close every night?
10:00PM
What is the 5th line in the Residence Inn song?
"We are Residence Inn where everyone sells everyday"
What is our Marriott Bonvoy enrollments YTD Goal and How many enrollments did we completed as of Today?
Goal- 460, Current Enrollments-1083
How many Rooms does the hotel have on the lower floors ?
21 rooms for each floor
How many Lufthansa rooms check in and check out everyday?
19
What is the maximum time according to Marriott standards between when the customer orders a drink at the bar and receives it?
5 minutes
Name 5 Marriott brand hotels
Residence Inn, AC hotels, Courtyard, W-Hotel, Ritz Carlton, Moxy, Aloft etc.
What is our W.I.G?
Widely Important Goal
How many rooms does the hotel have on the higher floors?
10 rooms for each floor
What is the expected amount of time to complete a check out with 1 king bed and a check out with 2 queen beds?
1 King bed- 30 mins, 2 Queen- 35 mins
What is the maximum time for a customer to order the main dish and is served at the table?
17 minutes
How many times do you have to knock on the doors, when delivering guest request?
3 Times
How many cases per 100 room has to be enter into GXP?
4 Cases
What are the rooms with the most frequent problems of A/C?
819,719,619,519,419
How many rooms are in the hotel?
194
What is the exact percentage of the budget allocated for F & B?
28%
What is JW Marriott wife's name?
Alice Marriott
What are Marriott’s 5 core values?
putting people first, pursuing excellence, embracing change, acting with integrity and serving our world.
What year the hotel was built?
2017
What is the name of the Marriott inspections we have been preparing for? What do the three letter stands for?
BSA- Brand Standard Audit
What are the aspect of the service interactions required by BSA standards with each guest?
Repeat order to Guest, Start a Tab or present the check to the guest for payment, when service is complete verify the tab and present to guest, complete payment and thank the guest and invite them back
What year was the first Marriott founded in?
1957