Customer Impact
Where should CPNI be stored if keeping it?
In bottom drawer of locked filing cabinet
What paperwork is required for daily folders?
Daily Checklist
DTAR/DIR
Sprint EOD (if you have it)
TMO EOD
Manual Cash Count forms (opening and closing)
Manual Deposit forms (if deposit)
No deposit record (if no deposit)
**Post Void paperwork/return paperwork when there is any**
When should research be completed by for any device variance?
Within 24 Hours
What 2 things are required day of Full PI count *WarRoom call is NOT the answer*
GPS Tracking Device needs to be charged for 4 hours
How often should you follow up with a customer?
2 days
2 weeks
2 months
Also known as 2x2x2
When should you e-mail ops manager in regards to cash shortages?
Anything $10.00 or over
What is the GPS battery level supposed to be at to be in compliance?
3.6 or higher
What items are required to keep in audit binder?
RMS Mandatory Return Compliance
Inventory Inquiry Job Aid
Updated Demo Log
Updated Training Calendar
DTS Job Aid
Any orders placed in MVP that are still outstanding
What pdf's are required on your POS counter?
(There are 7 total)
Legal Counter Cling
Customer on the spot feedback
Customer billing onboarding
T-Mobile Tuesday PDF
Go5G Plus New & Existing Customers
New Every Two w/Go5G Plus
The Easy Unlock
On assessment, what is the cap for the accessory variance?
+/-$50.00
Where would you go to do a sample count of inventory?
**Step by step process**
TIMO
More
Inventory Details
Scan Sku
What is the new price for the Google Pixel 6a?
$349.99
AutoPay Discount Eligibility Changes
T-Mobile Financial Products - Doing it the Right Way!
Where would you go to view the days you had a post void or a return?
**Tell me or show me**
Power Bi
Consumer Group Reporting and Analytics
Audit Programs
Audit Sample Transactions
Step by step process to verify if your shipments were scanned in day of delivery
**tell me or show me**
HUB
Links
TIMO Counsol
Inventory Receiving
Step by step process to verify if your location is sending returns back within the 7 day of transaction
**Tell me or show me**
HUB
Links
TIMO Counsol
Inventory Returns
Step by step process for a payment issue (example: double payment that should not have been)
**tell me or show me**
C2
In Store
Store management and operations
Inventory Operation Sharepoint
TPR Inventory Operations
Store Operations Support
Biller Payment Disputes/Refunds
Step by step process on how to view the report needed for Mandatory Return Compliance
**Tell me or show me**
HUB
Links
TIMO Counsol
Operational Compliance Dashboard
Folder on top
Mandatory Returns Summary
Step by step to completing a promotion esculation
**Tell me or show me**
C2
In Store
Store management and operations
Inventory Operation Sharepoint
TPR Inventory Operations
Retail Escalation
Offers and Promotions
Account Credit Promotions
Submit Escalation
How would a customer take advantage of the $50 rebate for the Go Back Guarantee if ported in from a qualifying carrier?
Simply call customer care BEFORE porting out and complete the port out within 30 days of activation