Company revenue less the cost of good sold.
What is the Gross Profit Margin?
This person acts as the link between the service techs and the customers.
What is the dispatcher?
This type of bid is funded by tax payer dollars and involves no marketing or sales efforts.
What is a direct bid?
Used when you need to take a 2# gas service down to an 11" water column.
What is a gas regulator?
This person was a long snapper at Fresno State.
Who is Nick DiAmbra?
The legal document where a contractor, subcontractor, or supplier agrees to relinquish their right to file a mechanic's lien against a property.
What is a "waiver of lien"?
This type of service is a proactive approach that consists of inspections and routine repairs.
What is preventative maintenance?
A surety that guarantees a contractor will enter into a contract with the owner.
What is a bid bond?
These are the two new refrigerants that are being used to replace R410a.
What is R-32 and R-454B?
This person had an internship at Steak & Shake.
Who is Brandon Hubner?
Invoicing a customer for more work than has been completed.
What is overbilling?
Additional service or repair work that is generated as a direct result of performing scheduled maintenance inspections or responding to emergency calls for customers with maintenance agreements.
What is known as "pull through work"?
Material that is wasted during fabrication or construction, such as offcuts and remnants.
What is drop?
A type of hydronic valve used in HVAC systems that maintains a constant flow rate regardless of pressure fluctuations within the system.
What is a pressure-independent control valve (PICV)?
This person previously worked at Argonne National Laboratory.
Who is Mike LeResche?
This provides a revolving financial source, where the company can draw funds, repay them, and then draw again as required for various project expenses.
What is a line of credit?
A fee charged to a customer when a service technician visits their location to diagnose or perform work.
What is a trip charge?
A construction project delivery method where a single entity is contracted by the owner to handle both the design and construction phases of a project.
What is a design build projet?
Primarily used to eliminate the need for fire and smoke dampers in certain exhaust and return air systems.
What is a subduct?
This person graduated from St Marys College?
Who is Becky Sutton?
It's a financial metric used to assess a company's profitability, specifically focusing on its core operating performance by excluding certain non-operating expenses.
What is EBITDA?
Tracks the percentage of billable work time compared to total available hours. High number of used hours to hours available suggests efficient resource allocation.
What is technician utilization?
A tool used to quantify and estimate the financial impact of factors affecting labor productivity.
What is a multiplier?
Multiple pumps are connected to the same suction and discharge lines, working together to increase flow rate while maintaining a constant pressure head.
What is parallel pumping?
This person did the pole vault in track.
Who is Deb Ingargiola?