Best Buy
What was the original name of Best Buy?
Sound of Music
Provides only hardware services
GSP
Where you can find additional details about free services?
EDI
What are the current sub-soft we offer?
Webroot, Trend Micro
This service will move information from one hard drive to another
Data Transfer
What is the main system of record?
Breeze
Provides protection for hardware and software issues
GSPS (Geek Squad Protect & Support)
This service can address the issue where webpages are opening in Internet Explorer and Client would like Google Chrome
This is the group that handles renewals of Subscription Software
Computing Services (i.e. YOU)
This service will have an Agent setup internet across an entire home
Wireless Networking
Who is the CEO of Best Buy?
Corie Barry
Provides protection for hardware, software and accidental protection
GSPS with ADH
This service will change what is displayed on the screen when the computer is at a "resting" state
Change Screensaver
This is the application used to locate keycodes for subscription software
Breeze
This parent SKU will have an agent setup a computer in home
Device Setup
What is the system used to schedule in-home appointments?
FMS
Offered by another company, their plan covers software, hardware and has available accidental protection
AppleCare/AppleCare+
The services changes what default page loads when a web browser is launched
This is the cost for the service that is used to install/troubleshoot Suscription Software
It is included!
This is the program used to sell multiple OTS (on time service) being dispatched to GSOS (Geek Squad Online Support)
Symphony USD
"Thank you for calling Geek Squad! My name is Agent (first name). Before we get started, may I please have your full name and phone number?
The standard greeting
If a device requires at least three qualified reparis, it is replaced under this feature
Non Lemon Policy
This is the name of the virtual assistant in Windows 10
Cortana
The type of service that is not included with Subscription Software
Malware removal/Diagnostic & Repair
Where does an Agent place the notes template within Symphony USD?
Problem Description Field