Show:
CCB
NEW PERM ELEC
HODGE PODGE
START STOP
FIELD ACTIVITIES
100
HANDSHAKE
What is the contact between the customer & DWP or Service Agreements?
100
1st step in requesting New Meter
What is contact Connection Center (NB & CS)?
100
In CCB the name of the customer, the customer’s SSN, and phone are all stored here
What is the Person Record/Page?
100
Customer moving from one address to another address
What is a Transfer?
100
Canceled, Held, Pending, Complete
What is the lifecycle/status of a Field Activity?
200
200 One way to find other persons who lived at address.
What is the Premise Tree?
200
$1000
What is the fee for temporary overhead electric?
200
DWP toll free phone number for public use.(i.e. pay bill, start service, payment extensions...etc)
What is 800-342-5397? (DialDWP)
200
You do this when there is a $600 balance past due over 60 days when a customer is transferring service from one address to another
What is “do” a transfer for existing customer?
200
FSU turns electric service on and leaves the customers main breaker switch off
What is 'LOSO'?
300
Premise, Service Point, Handshake (SA/SP), Service Agreements, Account, Person
What is the "V" Model?
300
New Electric Service Types
What are Overhead, Underground & Station Design?
300
Small dial water meter and a large dial water meter combined at the service point.
What are compound meters?
300
You do this when a customer comes back and has an existing account with DWP.
What is a Restore?
300
This type of FA is not automatically pushed to FSU by CCB
What is Meter Read Near Cycle?
400
Rate information is located here.
What is the Service Agreement?
400
A residential customer requesting duplicate bills in writing will be assessed this fee
What is $10 per year, per meter?
400
New electrics meters are set & installed after this.
What are inspections by Building & Safety and Service Planning?
400
Existing customer has an existing account and wants an additional account at an address that has a balance of $260 over 60 days past due
What is “refer” customer to CSC?
400
The unique number CCB generates to confirm MWM communication
What is an External ID?
500
This is where you can find what/where a meter serves.
What is Service Point, Characteristics tab?
500
This department completes the order, the customer could be billed
What is ASU?
500
You do this when there is no premise, no service point, no meter number, but you have a work request number in Power WMIS?
What is issue a backup form?
500
You do this every time you open an account or talk with a customer.
What is leave a Customer Contact?
500
FA used to get the customers service on same day
What is complaint of no service?